Director Of Applications Processes
CurrentSupported ERP and truck-automation applications, developed processes and procedures, conducted ongoing analysis, and provided progress reports. Directed team of 2: truck-automation support manager and ERP / business analyst. Educated team on ERP and truck-automation platforms, brainstorming across departments to ideate customized enhancements, which were developed by software vendors before being tested and implemented into production environment. Implemented ~60 enhancements during tenureโฆ Show more Supported ERP and truck-automation applications, developed processes and procedures, conducted ongoing analysis, and provided progress reports. Directed team of 2: truck-automation support manager and ERP / business analyst. Educated team on ERP and truck-automation platforms, brainstorming across departments to ideate customized enhancements, which were developed by software vendors before being tested and implemented into production environment. Implemented ~60 enhancements during tenure. Developed analytical reports for operations, accounting, and tax teams through SQL, Sage Alerts, and Power BI.โข Decreased manual bill of lading and invoice-entry process 90% via implementation of truck dispatching and handheld driver software applications across 35 locations and in more than 300 vehicles.โข Reduced time-to-invoice cycle 25% and days sales outstanding 2 days through more timely and accurate invoicing, which also reduced credits and re-billing.โข Improved ERP support ticket time closure rates 40% YOY following hiring ERP support analyst, working closely to document resolution so future cases could be more quickly resolved. Show less