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The most rewarding part of transitioning from a career in higher education to one in Software Asset Management is where those areas overlap. Using decades of studying language and text to interpret EULAs, Terms of Service, and contracts, coupled with strong Google Fu and other research skills honed over those same years to determine Effective License Position (ELP) is exactly the kind of problem-solving where I thrive. I developed those skills in roles including: -ITAM Process Owner I/II/III at University of Kansas Health System: As SAM team lead, supported over 1,000 software titles from desktop to datacenter. Realized over $2 million in cost avoidance in Microsoft licensing and support during annual true up and EA/SCE renewal. Positive outcomes from multiple vendor license audits. -Assistant/Associate/Full Professor, DeVry University: Developed and delivered over 270 sections of courses ranging from Adult Basic Education to Undergraduate Capstone Humanities, in classroom, blended, and online learning environments. Managed Writing Assessment Program, including policies, processes, and procedures; assessment records; and training for assessment portals. -Business English Trainer, goFLUENT: 1:1 business English lessons for non-native speakers around the world, by phone and Skype. Client employers included Coca-Cola, IKEA, BNP Paribas Fortisbank, and Capgemini. Client locations included France, Germany, Austria, Spain, Italy, and Switzerland.-Graduate Teaching Assistant, Auburn University: Delivered courses in first-year composition while also tutoring students in the university’s Writing Center. SAM SUCCESS AND MATURITYI believe there are 3 key elements of a strong SAM program, and each represents progressing levels of SAM maturity: compliance/risk management, efficiency/cost savings, and strategic partnership. While there is no such thing as 100% license compliance across the board, working together with governance and IT Security helps mitigate regulatory noncompliance and other risks. Optimizing entitlements through reclaiming unused licenses, a understanding of actual use, and negotiating from a position of strength for new and renewal agreements controls cost.Strategic partnerships develop when strong executive sponsorship meets success in risk management, compliance, and cost optimization, putting SAM and other key areas of IT in larger organizational discussions from the start. If your organization has reached this level of maturity, I’d love to see how that works.
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RetiredWherever I Happen To BePhoenix, Az, Us
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Business Process Analyst, Asset ManagementAutodesk May 2022 - PresentSan Francisco, Ca, UsMAINTAIN SOFTWARE DATACollect, store, and maintain data on all in-scope software installed in the asset repositoryTrack software titles throughout their lifecycleManage preparation and distribution of pre-defined and ad-hoc software licensing reportsEFFECTIVE LICENSE POSITIONReport software compliance positions for all in-scope softwareReconcile software asset lifecycle data efficiently and accuratelyIdentify and recommend software that has the potential to be harvested or replaced with a lower cost alternativeSupport software compliance auditsSOFTWARE & SERVICE DELIVERYPartner with engineering teams to perform SSO and/or SCIM integrationsCommunicate with internal and external stakeholders to maximize Customer ExperienceDeliver software asset management service based on specific business needs, and to meet all requirements in customer agreements and Service Levels -
It Asset Management Process Owner I/Ii/IiiThe University Of Kansas Health System Sep 2016 - May 2022Kansas City, Ks, UsSAM Team Lead | Microsoft Licensing SpecialistMaintained working knowledge of use rights, restrictions, and organizational distinctions in a joint Microsoft tenant. Supported IT Audit & Compliance with documentation & research to verify ELP during internal review and vendor audit. Promotion path included and ITAM Process Owner III (2021 to present), ITAM Process Owner II (2018-2021), and ITAM Process Owner I (2016-2018).Substantial annual Microsoft cost avoidance through reclaiming unused entitlements, optimizing integration of M & A and divestitures, and identifying redundant licensing. Researched contracts, license agreements, and other documentation to verify terms for use and installation, and communicated those to audiences with a wide variety of technical expertise. Led testing, implementation, and new feature requests for a custom-built ITAM tool to track software license entitlements, contracts, renewals, and user assignments. Identified and mitigated risks in the IT environment, including publishers with aggressive audit practices, and license terms and software configurations with higher risk profiles.Recognized as an Exceptional Performer in 2019 and 2021 -
Contract Software Licensing AnalystThe University Of Kansas Health System May 2016 - Sep 2016Kansas City, Ks, UsSoftware Asset Management Processes, including Software Request, Procurement, Licensing, and Installation using physical, digital, and SaaS distribution. Software Asset Management Procedures, including Report Creation, Software Push, Entitlement Tracking, and Vendor Portals. Hardware Asset Management Procedures, including Requisition, Configuration, Installation, Maintenance, Decomission, and Disposal. BMC Remedy Change Management, Release Management, Service Request Management -
Health Information Technology Services InternThe University Of Kansas Health System Mar 2016 - Apr 2016Kansas City, Ks, UsSupported IT Services through streamlining processes in Change Management and Release Management. Initiated Gap Analysis research ahead of rebuilding Hardware Asset Management processes. Working part-time over eight (8) weeks, developed more than 80 Change, Release, and Activity templates in BMC Remedy in order to streamline workflow, reducing user time and effort up to 75%, and increasing accuracy and precision for improved metrics and reporting. Tapped to initiate research for the process of rebuilding of the hospital’s Hardware Asset Management program, in order to better track assets, manage lifecycles, optimize hardware use, improve compliance, and control costs across the organization. Software Asset Management Processes, including Software Request, Procurement, Licensing, and Installation using physical, digital, and SaaS distribution. Software Asset Management Procedures, including Report Creation, Software Push, Entitlement Tracking, and Vendor Portals. -
ProfessorDevry University Oct 1996 - Jul 2015Lisle, Illinois, UsDeveloped and Delivered over 270 sections of 11 different courses to more than 4000 learners in subjects ranging from Adult Basic Education to Senior-Level Undergraduate Humanities and Literature, in classroom, blended, and online learning environments.Evaluated over 50,000 written documents for clarity, coherence, and organization. Researched retention and progress rates in English courses, fueling a wholesale curriculum revision that improved both regulatory compliance and student success. Led training sessions for over 70 faculty and staff on the use of a new Learning Management System, leading to a more efficient and effective transition to online and blended learning. Conducted research on Academic Integrity that ultimately resulted in a nationwide adoption of Turnitin.com to reduce academic dishonesty and improve student success. Joined DeVry’s national Writing Assessment Program committee in order to improve instructional effectiveness and students’ written communication. -
Business English TrainerGofluent 2008 - 2009One-on-one business English lessons for non-native speakers around the world, by phone and Skype.Client employers included Coca-Cola, IKEA, Fortisbank, Capgemini, Delphi, Sanofi, and the International Olympic Committee. Client locations included France, Germany, Austria, Spain, Italy, and Russia.
Steve Singleton Skills
Steve Singleton Education Details
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Auburn UniversityM.A. -
University Of Central MissouriModern Programming -
Columbia CollegeB.A. -
University Of Maryland - European DivisionN/A -
University Of Missouri-ColumbiaN/A -
State Fair Community CollegeN/A
Frequently Asked Questions about Steve Singleton
What company does Steve Singleton work for?
Steve Singleton works for Wherever I Happen To Be
What is Steve Singleton's role at the current company?
Steve Singleton's current role is Retired.
What is Steve Singleton's email address?
Steve Singleton's email address is sb****@****ail.com
What is Steve Singleton's direct phone number?
Steve Singleton's direct phone number is (913) 588*****
What schools did Steve Singleton attend?
Steve Singleton attended Auburn University, University Of Central Missouri, Columbia College, University Of Maryland - European Division, University Of Missouri-Columbia, State Fair Community College.
What skills is Steve Singleton known for?
Steve Singleton has skills like E Learning, Adult Education, Training, Public Speaking, Teaching, Student Affairs, Distance Learning, Higher Education, Experiential Learning, Staff Development, Instructional Design, Curriculum Development.
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