Steve Slack Email & Phone Number

Phoenix, Arizona, Us

Phoenix, Arizona, Us

• Implemented Meraki VPN for remote users• Administrated Office 365 including Azure, Exchange Online, AD in Hybrid mode• Managed and Supported five locations in three different states• Implemented Hyper-V server 2019 VMs• Implemented PDQ end point management software• Administrated Nextiva VoiP phone system

Phoenix, Arizona, Us

• Office 365 Migration from Exchange 2010• Shortel / Mitel Phone system management (Connect Director)• Sophos Central Security Suite installation and management• PDQ Inventory and system management• Zohos remote Control Software• Meraki administration• Nextiva administration• Reorganized and re-evaulated several contracts saving over $2,000 a month• Managed Windows 10 upgrade / Rollout across 10 locations• Evault Windows Server Backups• Refocused help desk staff to cut number of open help desk tickets by 90%

• Resolved problems and issues for a wide variety of business and personal technical issues• Setup wireless networks using Ubiquiti wireless products• Scheduled and performed Windows Server maintenance for several businesses.• Performed technical support in person and remotely.• Advanced WAN and LAN network troubleshooting• Advance Windows OS problem solving• Training users on variety of OS and applications including Windows, MAC, iPhone, Android• Office 365 setup, conversion, administration including Outlook and OneDrive for business

• Built a profitable delivery business from the ground up including financial operations, marketing, and hiring of staff. • Manage seven fast-paced routes including 6 package delivery drivers, and eight trucks.• Realized 30% growth since opening operation while maintaining a 99.9% success rate. • Drive all company objectives, state and federal regulations, and OSHA compliance to better streamline operations.

• Effectively directed all Information Technology operations for world-renowned neurosciences group. • Collaborated with senior management, colleagues, and peers to drive solid processes and policies driving the organization forward. • Managed all desktop support personnel including delegating workload, scheduling, and training. • Initiated complex projects including transforming the company from limited user dial-up access to fiber connected internet with a gigabit network, proxy services, and virus protection. • Successfully designed a state-of-the-art data center in line with industry standards while maintaining 99.9% uptime. • Implemented and established VPN and remote access, fiber connectivity to five satellite offices, and the Centricity EMR system. • Negotiated with vendors and suppliers for the purchase of IT equipment cementing best prices for long-term contracts. • Ensured proactive preventative maintenance of servers, monitors, and the network to prevent downtime. • Drove all facility improvements including furniture redesign, carpeting, and overall building appearance.

Mba, Business / Project Management

Bachelor Of Science, Information Systems