A non-profit MSP (managed services provider) serving other non-profits locally and internationally. Serving libraries, schools and other organizations with good intentions.

- Windows Servers 2012, 2012R2, 2016 & 2019, 2022, Windows 10/11- Exchange Server 2013, 2016, and Office 365(Hybrid)- Active Directory Domain Services, Group Policy, DHCP, DNS, File and Print server management- Deployment and configuration of servers including Domain Controllers, Exchange, SQL, Terminal Servers- Patch & policy management, critical alerting and remediation- Security software compliance reporting and reconciliation- RMM (SolarWinds, Kaseya, LogMeIn)- Remote offices support (Client and Site-to-Site VPN setup)- Full infrastructure buildups/Redundancy Virtualization: Hyper-V and ESXi- Firewalls: FortiGate, Peplink, SonicWall, Cisco Meraki, switch and router management with VLANs- Fault tolerance of infrastructure servers (AD, DNS, DHCP, DFS), monitoring of servers and network devices • Cloud Services Administration- Google Apps, exchange and other email service migrations to Office 365- Deployment and configuration of Office 365 Services E-mail service continuity and security- MS Azure, AD connect hybrid setups, SSO, hosted RDP server setup and support with 2FA- AWS Cloud services, RDP hosted server setup and support- Duo Two Factor MFA security setup and support for RDP/Azure/Office 365/OpenVPN/Salesforce- Offsite Cloud backup setup, support and monitoring (Veeam, Hyper-V, SolarWinds, Datto, CrashPlan, Arcserve)- SharePoint/Teams/exchange/Office 365 setup, migration, and administration- Remote employee home network support, MDM, and BYOD management- Egnyte, FileCloud, GoogleDrive and Dropbox support• Project Management- Email and File server migration to on-prem and cloud services- Office 365 migration with Azure/SharePoint/OneDrive/Teams/E-Mail with 2FA and self-service password reset to on-premise. - Duo Two Factor integration setup for multiple applications- Deployment of onboarding managed services agents and automated software deployment

RMM: Kaseya specialist, deployment, upgrade roll-out, AV, remote control, patch & policy management, critical alerting, compliance reporting, administration and supportVitrualization: VMware ESXi 4/5.1/5.5Windows Server: 2003/2008/2012 R2, AD administration, MS-Exchange 2003/2007/2010/2013/365, Windows XP/7/8.1, MS-Office 2003/2007/2010/2013-Infrastructure server support and administration-Application server support and administration-SaaS support-Remote offices support-Mobile device server support and administration (BES and GOOD)-Domain management including AD & Group Policy Management-Citrix XenDesktop & XenApp support-Network configuration, devices and routing, authentication, TCP/IP, DNS, DHCP and Wireshark analysisFirewall: Forigate, Sonicwall, Juniper, MerakiSecurity: Kaspersky, McAfee, Symantec, TrendBackup: Data integrity and Disaster recovery with Veeam, Shadowprotect, Appasure, Backup Exec, Kaseya BackupCloud services: Supporting Citrix XenDesktop, XenApp, VDI solutions, hosted VOIP, Rackspace and Intermedia.

George Soros' International philanthropic orgVMware ESXi 4/5.1Kaseya server setup, deployment, administration and supportWindows Server 2003/2008 R2, AD administration, MS-Exchange 2007/2010, Windows XP/7/8, MS-Office 2003/2007/2010, AD administrationInfrastructure server support and administrationApplication server support and administrationData integrity and backup SaaS supportRemote offices supportMobile server support and administration (BES and GOOD)Rackspace CLOUD server managementDNS AdministrationWhatsUP Server monitoring and incident responsesHigh level on-call international VIP support

∙ Help Desk Engineer/On-site Technician∙ Kaseya patch management, monitoring, backup, remote support, completed advanced Kaseya training courses∙ Offsite backup and disaster recovery∙ Rightfax implementation and support, Dialogic Brooktrout Fax Over IP Advanced Training∙ BES administration, Exchange management, Smart-phone provisioning setup support∙ Domain management and Citrix support∙ Networking experience with configuration, networking protocols, devices and routing, authentication, IP, DNS, DHCP settings and Wireshark analysis.

Working with Arjay Telecommunication in sales and IT support for mobile devices and POS systems, I have gained experience working with multiple cell phone carriers and manufacturers. I have also been involved in training new employees with online training module development, utilizing Adobe Captivate and web design.* Retail Sales, New Hire Training* On-line Training Module development* Smart-phone provisioning setup support and end-user training

As an analyst and remote support technician for a global leader in software solutions for the retail industry, I was constantly providing live support over VPN and phone support to J. Crew Stores nationwide.* POS software and hardware setup and support* Direct business retail support for nationwide J.Crew stores* Remote support with VNC and PCAnywhere* Using a ticketing system to record, escalate, and trackcustomer issues.

Working with many clients ranging from small businesses to larger corporate organizations I have developed a comprehensive understanding of both technical issues and design concerns. ∙ Network administration, wiring installation setup and support TCP/IP, DNS, DHCP, VPN, LAN, WAN, and firewall setup.∙ Field technician providing on-site support∙ Solid understanding of email technologies SMTP, POP3, IMAP Exchange Hosted Exchange Blackberry and other smart-phone provisioning and email setup∙ Proficient with both MAC and PC platforms∙ Experienced in the latest Microsoft Office Suite∙ General hardware and software support for PCs with all Windows operating systems and servers with backup solutions.