Steve Soyke Email & Phone Number

Develop and manage relationships with Insurance Brokers, General Agents and employee benefits consultants, to provide a superior and competitively priced dental insurance product to their clients. Effectively maintain staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities. Establish strategic goals by working with VP, Sales & Service to address administrative workflow concerns, develop and maintain goals and objectives for the small group, and assist with department budget, planning activities & events.

Develop and manage relationships with Insurance Brokers and employee benefits consultants, to provide a superior and competitively priced dental insurance product to their clients.

Maintain and service customer accounts. Effectively negotiate group contracts to ensure continued profitability. Identify and maximize growth potential for group accounts. Analyze and manage client reporting requirements. Maintain customer satisfacion through providing technical and account support to benefit administrators, brokers and consultants. Coordinate renewal activities and propose renewal strategies. Actively participate in ongoing process improvement projects.

Maintained and serviced customer accounts by responding to all internal and external inquiries in a timely manner. Maintained customer satisfaction through providing technical and account support to benefit administrators, brokers and consultants. Communicated directly with accounts regarding claim and other benefit inquiries. Actively participated in ongoing process improvement projects.

Developed and maintained relationships with independent insurance brokers and clients. Attended events and sponsorships to increase product awareness on new sale and renewal strategies. Resolved problems and implemented solutions to maintain the highest level of customer satisfaction. Communicated with all appropriate internal departments regarding new group sales, service issues, product developments, etc