• Focus on fee based discretionary managed Portfolio Advisory Service accounts, a component of Fidelity® Wealth Services • Educating clients on an ongoing basis regarding asset allocation• Conducting annual reviews of client’s profiles to ensure suitable portfolio allocations• Comprehensive understanding of financial planning, financial investments, global economics, and market movements• Received quarterly recognition for leads and client satisfaction scores• Probing, uncovering and incorporating all relevant financial and personal data to identify the most appropriate investment strategy and identify additional investment opportunities• Conducting welcome calls with new clients to solidify the relationship and outline the service model• Strong focus on client experience, leadership, and mentoring• Resolving service requests in coordination with PAS Service Specialists

• Focus on fee based discretionary managed Portfolio Advisory Service accounts, a component of Fidelity® Wealth Services• Series 66 waived due to CFP® designation• Excellence in Action Q4 2014, ranked in top quartile amongst peers• Effectively addressed a range of customer needs, to include mutual fund inquiries, asset allocation discussions, brokerage needs, basic tax-free and deferred investments, trust and estate planning, as well as income and retirement planning• Partnering with the Advisor and implementing a structured client contact strategy and promoting annual guidance reviews to drive client loyalty/business results• Identifying opportunities for asset consolidation and/or High Net Worth product development, and other more sophisticated product offerings• Conducting basic guidance preparation discussions with clients that support the overall strategies developed for the client by the Advisor• Helping with pre- and post-guidance appointments; making outbound calls to understand what the client meeting objectives and following up on post appointments to schedule the next meeting• Managing inbound calls and emails generated by a book of clients and taking responsibility for proactive outreach to our clients• Leadership roles involving Client experience, CRM, book management, and process improvement

• Consistently recognized for leadership and delivering results • Designed and implemented Client Experience initiative• Team achieved 100% Client Satisfaction scores in November/December 2012• Received multiple positive escalations from client’s and colleagues• Uncovered opportunities and identify products and services that will enable client's to achieve financial success• Handle inbound Premium and Private Client Group requests including placing trades with equity, mutual fund, options, and fixed income products• Collaborate with internal business partners to research and resolve complex client service requests

Steve is a CERTIFIED FINANCIAL PLANNER™ professional. After passing the CFP® exam, Steve became an adjunct professor at the University of Dallas teaching fellow financial advisors the CFP® curriculum. Topic areas include general principles, investment planning, insurance planning, income tax planning, employee benefits planning, retirement planning, and estate planning.

Leads CFP® Exam review courses around the country helping financial professionals pass the rigorous CFP® Exam. Able to simplify complex concepts for easier understanding.

• Current Licenses• Texas Property and Casualty License• Texas Life, Accident, Health, and HMO License• Specialization in Occupational Accident Insurance• Customized insurance programs to suit individual customers and ensure that policy requirements are fulfilled• Handle complex claims issues• Installation of ERISA and ADR programs for clients• Explain features, advantages and disadvantages of various policies to promote sale of insurance plans• Seek out new clients and develop clientele by networking

• Strong focus on customer service, leadership, and honesty• Enhanced decision making, problem solving, and prioritizing skills• Delegated tasks to effectively meet deadlines• Analyzed store operations and financial position• Met needs of diverse customers and employees• Experience in a multitude of departments• Flexibility