• Received coaching and certification as a Lean Six Sigma Green Belt and applied these methodologies to development measurements and KPIs for an in-house developed effort reporting platform.• Led a thorough gap analysis to determine the functional requirements for a replacement CRM platform.

• Coordinated User Acceptance Testing (UAT) including developing test plans, coordinating user participation, and followed up on bugs or issues raised.• Oversaw and maintained documentation library for internal business processes.• Met with business partners to understand and document systems needs identified workflows, and proposed solutions.• Created custom workflow analysis using Oracle Analytics Cloud and Oracle Data Visualization.• Maintained reporting services and created and modified SQL reports to meet stakeholder needs.• Participated in identifying change management requirements, and assisting in developing training materials, end-user communications, and marketing materials.

• Liaised between internal business users and the Salesforce development team to elicit, confirm, and test stakeholder requirements. • Utilized Oracle BI, PowerQuery, and Tableau to generate and run reports for identifying patterns in course enrollment.• Worked with stakeholders to establish project KPIs and metrics and conduct iterative UAT testing. • Collaborated with the Graduate School of Business Digital Solutions team to ensure complex algorithms satisfied business requirements.

• Built dashboards to automate reporting and generate insights to stakeholders to accurately see how our well internal business processes and projects were performing. • Worked with stakeholders to identify key metrics different teams should track, and developed and shared reports and dashboards to successfully track metrics.• Provided meaningful metrics and data to assist managers and programs in preparing annual budgets and forecasts as well as identifying areas for continual improvement.

• Elicited clients business requirements and processes through interviews, workshops, and workflow analysis.• Translated client requirements into tangible deliverables such as cloud environment, configuration of payment processors, and reporting services.• Managed client cloud databases and provided clients with custom SQL reports to identify data gaps and provide insights.• Oversaw the implementation of highly customized software solutions for clients managing multimillion-dollar rental portfolios.

• Managed and implemented project life cycle management application enhancements and integration inbound and outbound to the enterprise resource planning system (SAP) using Agile methodologies.• Led QA team in planning, designing and executing tests for SAP customer relationship management implementation. • Oversaw load testing, test case development, scripting, bug triages, regression testing, acceptance testing.• Responsible for the execution and delivery of all quality assurance projects from offshore locations within scope, budget, and quality.• Determined appropriate mix of in-house and outsourced QA staff based on budgetary constraints and quality goals.• Strategic project scope and gathered requirements to clearly communicate the project road map.