Proud to be a part of prISM @ http://www.theprisminstitute.org/

Member

Managed a committee of like minded individuals to bring service offerings to 6000 members. Set up first Uk SIG group, oversaw introduction of social media sites, CRM project lead and Regional Group re-structuring.

Just finished and successfully retained ISO/IEC 20000 :2018 standard, exciting times.From April 1st, moved into the new Operating Unit with EBMS SDM Process responsibilities across EMEIA. Currently working across 28 EMEIA countries to achieve a single source of truth in policy, process and procedure and a collaborative approach to EMEIA based toolset usage supported by the BMS. All internal and external audit assessments for the SDM processes come through my role and the corrective actions required are dealt with via the relevant EMEIA Working parties. Continual Improvement with customer facing accounts and deep dives on Process related deployments are the main stay of keeping things fresh and broadening the awareness of the importance of SDM processes.

Governance, risk and compliancy of 12 key corporate processes from Nov 2nd 2015 (Incident, Problem, Availability, Capacity, ICT Continuity, Change, Request Fulfilment, SACM, SAM, Event, Release and SLM) for delivering service to customers including improvement, innovation and knowledge transfer for the SDM Community.

I am now the UK & I Enablement Manager for ITC Continuity Management, Availablity Management, Service Level Management, Capacity Management, Incident Management and Problem Management and have moved within the company to be better focused on process improvements for accounts and enabling service delivery managers to recognise what good looks like, New division is centric around Commercial, Legal and Assurance.

Process Architect for Business Operations enabling best practice techniques and guidance. Internal auditor certification for ISO/IEC20000. Well versed in operating and improving Business Management Systems. Recent attendee at British Quality Foundation seminars. Exponent of CSI - what is in place can always be improved, even marginally. All improvements must have benefits. Active member of the Capacity Management SIG.

Governance & Compliance

Combined the auditing and assessment activities with the knowledge of Service Management. Knowledge transfer to enable teams and individuals understand what is required to obtain and maintain registrations to standards

Consultant & Trainer, of innnovative solutions and offerings

Ran three teams across 3 countries (Netherlands, UK and USA). Service Improvement always at the top of the agenda.

Managed three teams across three countries (UK, Netherlands, USA) to deliver Global Service Management to customers

Ran a very succesful UK company (of a Netherlands parent Group) with consultants across muliple clients

SLA and onboarding of new services

SLM across Logistics (many locations in UK and Europe)