Steve Surface Email & Phone Number

United States

Working at Avista via Volt Technology Services

Spokane, Washington Area

Lead projects related to infrastructure development at dams in the Avista territory.

Spokane, Washington Area

Managed a top ten capital project successfully delivering JD Edwards system upgrades at two paper mills on time, within scope and under budget.o Led project core team weekly meetings.o Delivered monthly presentations to executive steering team.o Used WorkFront schedule to manage project, track progress and record issue resolution.

Greater Seattle Area

Led a four-state team of supervisors and 45 Sales Operations staff supporting small, mid-sized and association group onboarding processing and project management. Led reorganization and consolidation effort resulting in a 25 reduction in onboarding throughput while achieving a 30% reduction in sales operations expenses.

Greater Seattle Area

Led a team of supervisors and 20 Sales Operations staff in the Washington market supporting large group processing, project management, training, broker relations, and customer-focused events, with an annual operating budget of $4M

Greater Seattle Area

Managed team overseeing large group implementations to ensure timely and accurate onboarding and supervised trainer who educated sales staff on new products and processes.

Greater Seattle Area

Oversaw project administrators supporting the implementation of web-based enrollment solutions; managed sales trainer who educated staff on new CRM platform.

Greater Seattle Area

Greater Seattle Area

Greater Seattle Area

I ensured that requests from larger employers, brokerage firms and research firms were answered in a timely and accurate fashion. Gathering responses from a dozen departments I ensured the final product was complete and cohesive.I reviewed final responses with Sales leadership since these requests were often linked to key account acquisition efforts.

Greater Seattle Area

Greater Seattle Area

Greater Seattle Area

In these various roles I worked with multiple departments, including IT, to coordinate the timely and accurate implementation of large new accounts. In supervising Actuarial projects I ensured the data in our corporate database was accurate and serving the needs of the Actuarial department in making strategic decisions.

Secondary Teaching Certificate, Education, 3.50

Activities and Societies: Assistant Track & Field CoachStudent taught at Northshore Junior High School, Bothell, WA

Bachelor Of Arts (Ba), Sociology

Activities and Societies: • Four-year athletic scholarship • Cross-County team captain senior year; first team in UW history to qualify.