Steve Donovan Email & Phone Number

London, United Kingdom

• Analysing the activities of various business units within the bank, to understand the nature of their roles and identifying opportunities to streamline processes.
• Mapping risks, controls, and testing points within a variety of lending journeys.
• Liaising with stakeholders to research and map ‘as-is’ and ‘to-be’ processes in tight timescales.
• Providing concise procedures to support users of a new commercial lending tool.

Cambridge, United Kingdom

• Mapping and documenting the end-to-end business process across all teams.
• Creating and updating policies, processes and procedures.
• Preparing processes and associated documentation in readiness for the General Data Protection Regulation (GDPR).

London, United Kingdom

• Co-designer of the new model for content held on HRDirect, the bank’s Human Resources portal, with an emphasis on responsive design for mobile and tablet.
• Wrote new policy, procedure, process and guidance articles for HR; edited and improved the existing content.
• Repurposed and rationalised content for HSBC in China, reducing the number of documents required, resulting in considerable translation savings.
• Conducted Webex training sessions for content owners around the world to assist them in applying the new model and learning the associated methodology.

London, United Kingdom

• Valued member of Visa Europe’s Operating Regulations team, writing new and amended operating regulations to govern the relationship between the business and its members, and in response to changes to market conditions.
• Redacted sensitive and confidential rules in order to created the initial public version of the Visa Europe Operating Regulations, as well as the standalone Merchant Data Standards guide.
• Lead writer on rules involving contactless technology, including documentation for Transport for London’s staff who needed to respond to queries after TFL began accepting contactless payment cards for access to their.
• Wrote the final draft of Visa Europe’s response to the Bank of England, as part of the Bank’s initiative to achieve oversight over the country’s Financial Market Infrastructures.

London, United Kingdom

• Wrote and published installation guides, help files, and user manuals to accompany the Patsystems suite of trading applications and risk management solutions, used across all major futures exchanges and liquidity pools.
• Created, reviewed and updated a wide range of documents for ION Trading’s Information Development department. These included requirement specs, gap analyses, product roadmaps, incident reports, and customer bulletins.

Biggleswade, Bedfordshire

• Contract position writing transport assessments, statements and reports for the Building Schools for the Future project being implemented in Stevenage by Hertfordshire County Council.

London, United Kingdom

• I was part of an experienced team of technical authors producing documentation for the company’s Sales & Trading division. This involved providing online help, user guides, quick start guides and web-based articles for.
• The role required a high level of technical expertise in a number of different authoring applications, as well as knowledge of financial markets and their associated asset classes.
• My main responsibility was the creation and maintenance of documentation collateral for TOPS (Transactions Onboarding and Permissioning System), an administation portal used across a number of our trading products..

Redhill, United Kingdom

• My primary role was the writing of online and hard-copy documentation for Advantage, the company’s network planning and optimisation solution. I also spent some time in South Africa working on documentation for for.
• My other duties included creating documentation templates, devising surveys to record customer satisfaction, as well as writing detailed reports about the results of these surveys.

Auckland, New Zealand

• I was the sole creator of support documentation and online help for WinGate, the market-leading internet connectivity and security product, as well as undertaking QA testing of the functionality of this product.
• This position also had a creative side - the writing of copy for all of (Qbik owner) Adrien de Croy’s company websites.

Auckland, New Zealand

• A varied role, my duties included writing help files and operational manuals for the company’s suite of healthcare software products, as well as composing material - press releases, brochures, promotional emails.

Auckland, New Zealand

Master Of Laws (Llm), Merit

Diploma, Freelance Journalism

Ma (Hons), Political Studies