Steve Terhaar Email and Phone Number

- Installing integrated systems based on industry approved guidelines.- Inspecting, Installing, and repairing electronic security systems to specifications and quality expectations.- Assembling and programming new panels and equipment to ensure proper functionality and operation.- Servicing and troubleshooting systems based on industry approved guidelines.- Responding to trouble and occasional emergency after-hours calls.- Generating proper documentation throughout all phases of a project.- Commissioning of integrated systems.- Mounting and terminating field devices (i.e. Readers, Door Contacts, REXs, Cameras).- Ensuring a high level of customer service, satisfaction and communication.

Netech was acquired by Presidio in 2016- Installing integrated systems based on industry approved guidelines.- Inspecting, Installing, and repairing electronic security systems to specifications and quality expectations.- Assembling and programming new panels and equipment to ensure proper functionality and operation.- Servicing and troubleshooting systems based on industry approved guidelines.- Responding to trouble and occasional emergency after-hours calls.- Generating proper documentation throughout all phases of a project.- Commissioning of integrated systems.- Mounting and terminating field devices (i.e. Readers, Door Contacts, REXs, Cameras).- Ensuring a high level of customer service, satisfaction and communication.

Serving as an Associate Customer Support Engineer for the Netech Watch proactive monitoring program. Responsible for:-Design and implementation of all technical processes for the program-Maintaining and updating all internal technical documentation for the program-Implementation of monitoring for new customers-Day to day administration and support of N-Central-Creation and implementation of reporting for monitored devices-Periodic reviews of customer reporting to coordinate recommendations for the customer's environment-Act as technical guide during recurring customer environment reviews-Responding within defined SLAs to and resolution of alerts from the system to mitigate and minimize the length of outages in customer environments.