I lead the department responsible for the workforce planning, appointment and relationship management of over 40,000 examiner associates supporting the GCSE and A-Level examinations sat by our candidates across the UK.This includes line management of 4 operations managers with wider accountability for a department of 32 team membersI serve as a member of the Operations Delivery Board providing governance and direction for the delivery of millions of results to students across… Show more I lead the department responsible for the workforce planning, appointment and relationship management of over 40,000 examiner associates supporting the GCSE and A-Level examinations sat by our candidates across the UK.This includes line management of 4 operations managers with wider accountability for a department of 32 team membersI serve as a member of the Operations Delivery Board providing governance and direction for the delivery of millions of results to students across the UK during our exam series. Show less

Supporting pan-european system integrations with responsibility for user testing and change management strategy

Senior manager responsible for the internal operation of our retail business reporting to the Group Sales Director.Direct responsibility for the internal team who provide service delivery to the retail customers and achievement of sales goals.As part of this role, I sat on the internal retail board , a leadership team providing direction and governance for our retail business across all relevant teams and departments within the organisation.

SInce February I moved to the position of General Manager, Customer Services and After Sales. In this role I lead 25 staff in the customer services department, and I am responsible for the department’s function across the organisation. As GM I am responsible for elevated resolution ratios for all post sale and invoice queries. In this role I was the business lead for our online after sales management tool, which serves to enhance customer satisfaction and retention though online… Show more SInce February I moved to the position of General Manager, Customer Services and After Sales. In this role I lead 25 staff in the customer services department, and I am responsible for the department’s function across the organisation. As GM I am responsible for elevated resolution ratios for all post sale and invoice queries. In this role I was the business lead for our online after sales management tool, which serves to enhance customer satisfaction and retention though online tracking and management of after sale queries. I am always available to my staff and provide personal coaching and assist in skills development on a regular basis. Show less

For just over a year I was SAP lead for Project Emerald, where I oversaw the SAP rollout for a national company integration program. Leading a team of 20 subject matter experts, I was accountable for business transformation, super user development and test cycles. I designed ‘go live’ support packages and managed the delivery of end user training. Driving change management activity was integral to my role as business lead of a major stream. I also audited processes, and implemented… Show more For just over a year I was SAP lead for Project Emerald, where I oversaw the SAP rollout for a national company integration program. Leading a team of 20 subject matter experts, I was accountable for business transformation, super user development and test cycles. I designed ‘go live’ support packages and managed the delivery of end user training. Driving change management activity was integral to my role as business lead of a major stream. I also audited processes, and implemented improved systems strategies. Show less

As Software Sales and Operations Manager I oversaw business transactions of approximately £9 000 000 per month. I line managed a 12 person team made up of 8 operations executives and 4 product specialists who provided front line selling support. I also lead a 4 person sales team, consistently driving up sales and was responsible for the top 25 software customers. In addition to this I was UK lead for our ecommerce system, where I delivered comprehensive project management for system… Show more As Software Sales and Operations Manager I oversaw business transactions of approximately £9 000 000 per month. I line managed a 12 person team made up of 8 operations executives and 4 product specialists who provided front line selling support. I also lead a 4 person sales team, consistently driving up sales and was responsible for the top 25 software customers. In addition to this I was UK lead for our ecommerce system, where I delivered comprehensive project management for system upgrades as well as training, leading testing and change. Show less

Responsible for the 12 internal sales account managers looking after corporate reseller accounts.

Offering sales support to one of the major account managers providing media replication and project management services