• As First-level help desk technical support analyst, provided Tier1 technical support; assisted users facing network problems. Performed troubleshooting, diagnostics and provided tier/level-1 solutions to network failures.• Installation, configuration and administration of Cisco IT infrastructures – Cisco switches, routers, VOIP telephony, QoS, security applications, firewalls and network protocols.• Managed installation, configuration and administration of Cisco equipment in IT architecture of the organization. Configured IT LAN/WAN elements and held responsibility of maintaining and monitoring performance of network.• Performed technical documentation of all network installations.• Worked in coordination with team members to decrease key IT problems and completed assigned projects before schedule.