Part of a Network team responsible for installing, troubleshooting, and maintaining technologies including but not limited to Microsoft Server Operating systems, Exchange 2007, Symantec Endpoint Protection, Symantec Enterprise Vault, VMware technologies, Blackberry Enterprise Server, and Symantec Backup Exec . Infrastructure comprised of around 200 servers (100 Virtual and 100 physical), 20 sites and 500 users. Project lead on deploying enterprise level client security using Symantec Endpoint protection and web filtering security using Web sense.

Work as a consultant troubleshooting and installing technologies including Servers, Desktops, Laptops, Smartphones, Firewalls, Routers, Security, VPN Connections, Remote Access, Email and Web Solutions, Internet, Network DSL, Cable, T1, Data Backups and Disaster Recovery, Phone Systems, Voice-Over-IP, Data, Voice, Fiber Optic Cabling, and Secure Wireless Solutions.

Responsible for administering, optimizing and supporting internal LAN/WAN infrastructure across multiple location in Southern California and Nevada utilizing Windows 2003 Active Directory, XP desktops and Cisco devices. Provided network/user support to corporate office and off-site locations. Researched, recommended and implemented new hardware/software into environment to increase efficiency. Implemented backup policy for organization including Exchange and SQL servers. Established a complete system imaging process and desktop policy. Created group policy standards to lock down all desktop systems. Analyzed and resolved network and server connectivity issues. Monitored and patched all network systems.

Provided user support to main branch office and five remote locations. Performed LAN/WAN network migration to Cisco routing and switching equipment. Maintained, configured, and installed Servers and Desktops. Handle over seventy percent of incoming help desk requests and assigned remaining to appropriate technicians. Worked closely with networking manager to improve network availability and security.

Provided desktop support to over 500 Users including desktop computers, printers, scanners, scale equipment, and other devices. Provided support to MS-DOS, Microsoft Windows 3.11, 9x, 2000, and XP. Did asset management for all IT produces within the company. Created two company standards one for the standard XP installation with local Group Policy and the Key System Backup.

Worked with clients to provide computer and technological support. Troubleshoot hardware and software issues on all types of computer systems. Worked on file recovery, pc hardware, pc software, pc components, and computer sale.

Modified time lines and work schedules according to company needs. Analyzed problems and anticipated customer’s needs. Managed and organized shifts of up to fifteen people.