Front-End Client Service Operations
Mariano’S Fresh Market, A Division Of Roundy'S Supermarkets
Vernon Hills, Il
Responsible for overseeing all transactions of the front-end of the grocery store to ensure timely, world-class guest service; duties include: training cashiers and baggers (100-125 employees); assist cashiers with till balancing, assist store operator with operational duties, check in vendors, register support and handle customer service/employee complaints• Prioritize, plan, and coordinate work activities, and manages time and resources so that work objectives are met• Ensure… Show more Responsible for overseeing all transactions of the front-end of the grocery store to ensure timely, world-class guest service; duties include: training cashiers and baggers (100-125 employees); assist cashiers with till balancing, assist store operator with operational duties, check in vendors, register support and handle customer service/employee complaints• Prioritize, plan, and coordinate work activities, and manages time and resources so that work objectives are met• Ensure compliance with company policies and procedures, including check cashing, security, safety, sanitation, wage and hour, and handling large sums of money (checks, cash, credit cards, and gift certificates) for 22 cash registers• Provide constructive suggestions and encouragement, set performance expectations, providing honest feedback, and identifies assignments to provide others with development opportunities• Maintain positive working relationships with direct reports, peers, supervisors, suppliers, and customers, effectively handling complex or difficult situations involving others Show less