A structured, adaptable leader with over 25 years experience of delivering operational end to end services and strategic transformation programmes. Output driven and excels with relationship management and leadership qualities delivering a broad range of technologies and services across different business environments. Highly proficient in running ICT operational services with experience gained by starting as an IT engineer and career progression to senior leadership. Ownership and delivery of operational strategies to deliver long term value often incorporating shift left, in-sourcing and out-sourcing within the UK and overseas.Experience and skills include:• Excellent man-management skills leading and mentoring large technical and non-technical teams around the globe• Ability to communicate effectively and professionally at C-Level as well as the ability to articulate clearly with technical and non-technical staff at all levels.• Transformation and change leadership to ensure business outcomes are achieved • Key player in reaping the benefits from numerous acquisitions and mergers as well building a successful greenfield IT Services Business.• Detailed technical understanding and ownership of the end to end service delivered to clients• Initiator of Service Excellence initiatives enhancing the user experience, improving retention and reducing costs. • Proven relationship management and customer facing skills providing presales consultancy to win new business in excess of £100m and organic growth of c£20m• Senior responsible owner for many major Target Operating Model design and deployments driving service improvement, process re-engineering and benefits realisation.
Listed skills include Service Delivery, Outsourcing, It Service Management, Stakeholder Management, and 44 others.
