Steve Ward Email & Phone Number

• Part of the Delivery Leadership team with full accountability for the Services delivered to our global customer base via our Digital Infrastructure platforms. • Transformation and change leadership to ensure business outcomes are achieved• Close alignment with sales and bid teams to ensure service solutions meet customer and business demands• Accurate completion of complex and demanding projects, to tight deadlines• Idea generation to improve go to market services and solutions as well as improving Service Excellence• End to end process re-engineering globally across all end user functions• Management of technical support teams based around the Globe• Previous assignment within Computacenter was focused on the owning the successful transformation of a multimillion-pound secure government contract

Sheffield, United Kingdom

Full ownership for the design and delivery of end to end operational IT services and solutions to both internal and external customers. Responsibility for the Transformation programme aimed at integration of aquisitions and standardisation of the Target Operating Model and its associated processes. Ownership and delivery of operational strategies to deliver long term value often incorporating shift left, in-sourcing and out-sourcing within the UK and overseas. Responsible for the teams and the services that design, deploy and support both internal cleints and over 300 customers from all sectors. Services incorporate:- Transformation and Optimisation- End User Services inc Managed devices (smartphone, desktop, Laptop, virtual, handheld etc)- Service Operations Centres (inc Service Desk & ITIL Service Management)- SaaS & Cloud based solutions and services - Voice and data Hosting Services through integration and matrix management of other internal and external providers and 3rd parties- Transition & Exit- Continual Service Improvement

Uk

Consultancy business aimed at the supply of operational transformation and service excellence skills to the marketplace. Main engagement was to work with the MOD and QinetiQ to assess current practicies across the Army, Navy and Air Force and identify opportunities for efficiency by developing a new Target Operating Model. The key focus and sponsor was around the interaction with QinetiQ and safety of front line services.

Member of Serco’s wider leadership team responsible for the delivery and transformation of ICT services for 150,000 users across 72 worldwide private & public sector customers. Operational responsibility for a shared service of circa 600 staff providing end to end support services, accreditation assurance, security, Hosting and data centre along with technical consultants and partner / supplier management. Ownership of a 30m P&L. Ownership of the ICT transformation program focussed on delivering savings of over 27m within 3 years by forming a federated and shared Service Operations Centre whilst improving customer satisfaction and service excellence.

Responsible for the delivery and support of BT’s Hosting (list X / tier 4 data centres) and its communications portfolio (DWDM, IPT, IPClear, ADSL, LES, mobile etc ). Direct management of the support teams providing Security services, Data Centre, WAN and managed firewalls for Accenture’s Connecting for Health contract. Management of the P&L with revenues in excess of £50m. Ownership of the commercial and operational relationships within Accenture and the BT product lines. During the Final year I was responsible for the service strategy and operations for BT Home Affairs and playing a lead role in two secure and Secret bids for UK Government each in excess of £500m.

York, United Kingdom

This business and role was created as part of the joint venture between Jarvis and Netdecsions. The role was to work with both businesses and create and deploy one single operating model that would be deployed for the delivery of all ICT Services for Agilisys and its existing and new clients. Following the success of this integration i was asked to continue with the responsibility for the ICT delivery operation and to work alongside bid teams to grow the business.

Responsible for integration and running of the IT departments from aquisitions and mergers to produce a global IT organsation supporting customers mainly within the UK, but also across Europe and Asia. Transformation of the IT organistation to create a customer focused IT services business.