Steve Ward Email & Phone Number

Calgary, Ab, Ca

Airdrie, Alberta, Canada

Calgary, Alberta, Canada

Managed the long term strategic planning and operations of building maintenance programs while meeting or exceeding the department’s Service Level Agreement (SLA) and providing a safe and reliable work environment for multiple tenants within the assigned buildings. Scheduled regular meetings with customers to ensure a high level of customer service and customer satisfaction and acted as a key resource and liaison to champion faculty causes, and developed ways of assisting the maintenance team to successfully manage the high volume of work often with competing interests.Responsible for ensuring University facilities standards were maintained and that services were delivered in an equitable manner while meeting regulatory requirements. Ensured that building structures and systems for all University owned and leased properties were operated and maintained in a reliable, efficient, and cost effective manner to ensure a safe and comfortable work environment in which campus users can carry out their activities.Acted as the primary contact and liaison between customers and the Facilities Management and Development (FMD) department for all communication and addressing customer needs. Actively collaborated with the Maintenance & Planning group and the Project Management Office (PMO) on relevant operational issues. Developed and reported on Facility Performance Indicators (FPI’s) such as work order turnover, attendance management, customer service/satisfaction, P.M. progress, and other metrics to ensure respective buildings were operating at optimal efficiency.Developed and managed annual budgets and reported on YTD actuals, projected annual costs, and projected variances regularly.Supported the University of Calgary's Facilities Management and Development mission as we created and enabled world-class research, learning and service environments.

Calgary, Alberta, Canada

• Coordinated work request assignments, schedules, staff training, and material procurement for a multidisciplinary team of up to 10 tradespersons to ensure the safe and efficient completion of maintenance and repair activities.• Collaborated with Environment, Health & Safety, Campus Engineering, and Campus Security to maintain compliance with OH&S requirements and University of Calgary safety polices.• Supported the functional, physical, and operational planning of existing, under construction and newly built facilities within the portfolio to guarantee smooth transitions from projects to operations.• Reported on Facility Performance Indicators including work request cycle time, field level hazard assessment compliance, and staff attendance.• Engaged with stakeholders to coordinate the completion of work in order to minimize the impact to occupants and to maintain alignment between customer expectations and the service level agreement.• Supervised day-to-day operations of building maintenance programs in order to meet or exceed the Service Level Agreement (SLA) and provided a safe and reliable work environment for multiple occupants.

Calgary, Alberta, Canada

• Prioritized and responded to emergency calls and completed repairs in a time sensitive manner to minimize occupant disturbance and meet the service level agreement.• Performed maintenance, troubleshooting, and repair of stationary industrial machinery and equipment, improved reliability of equipment and minimized downtime.• Read diagrams and schematic drawings to determine proper work procedures to achieve safe and appropriate maintenance and repair of equipment.• Conducted preventative and operational maintenance using techniques such as vibration analysis and laser alignment.

Calgary, Alberta, Canada

· Developed project scope documents and monitored project progress ensuring successful project turnover to lab owner.· Coordinated the removal and disposal of chemicals and hazardous materials from laboratories, maintaining compliance to the Environmental Protection and Enhancement Act, Alberta Waste Control Regulation, and University of Calgary Hazardous Material Services guidelines.· Acted as a liaison between stakeholders, contractors, and departmental representatives ensuring proper communication of project scope and acceptance criteria resulting in successful project turnover.· Worked independently with the capability to prioritize tasks and make decisions to ensure projects were completed on time and on budget.· Exercised diplomacy and discretion when dealing with difficult situations or clients, while maintaining focus on the task at hand.

Calgary, Alberta, Canada

· Administered and strictly adhered to company, government, OHS, and Transport Canada guidelines to maintain regulatory compliance while performing work duties.· Coordinated with other departments and work teams to ensure efficient repair of equipment and reduction in downtime.· Solved mechanical, electrical, and PLC problems while working both independently and with others.· Scheduled maintenance activities and delegated responsibilities for the team to ensure completion of all assigned tasks.· Prioritized and responded to emergency calls and completed repairs in a time sensitive manner to minimize delays.· Performed routine preventative maintenance work and maintained corresponding records, improving the reliability of the mechanical systems.

Journeyman - Red Seal & Blue Seal Designations, Millwright / Industrial Mechanic

Bachelor Of Science - Bs, Exercise And Health Physiology