My primary role is to support 160+ Desktop users within the five sites around the UK. The user demographic ranges from the Chairman to Senior Consultants to the Clinic Receptionists. All are equally important to the smooth running of the clinic; therefore it is vital that I have a great rapport with each of them on the appropriate level. During my time at the clinic I have very quickly established great relationships. Where possible, I physically visit the user as oppose to opting for a remote fix. This allows me to recognise areas that may require improvement or a review. • Relationship building and management of 3rd party suppliers.• Management of IT projects.• Regular communication with staff at every level to highlight issues and system research and development.• Configuration and administration of Exchange 2010.• 1st, 2nd and 3rd line support for bespoke software and patient management systems.

The primary focus of my role was the installation of an electronic witnessing system in to IVF clinics all over Europe and the US. My responsibility was to speak with clinic owners, lab managers and IT departments to gain a complete understanding of the clinic layout and requirements, IT infrastructure and equipment needs of the clinic. The information gathered from these communications allowed me to put together a project plan to include purchasing, configuration and how the system would be installed and integrated. Whilst highlighting any issues or concerns that may affect the efficiency of the installation along the way.Building a strong relationship with the IT management team and lab staff was the key to the success of the installations and ongoing support. Once the project was completed and the clinic was up and running, I also was responsible for 24 hour remote technical support working with various time zones as well as scheduled quarterly on site visits.

• Managing and supporting all aspects of a 2003 domain Active directory, GPO, Backups. • Administrative duties to include user set up and user security. • Logging, updating and resolving 1st, 2nd / 3rd line issues using helpdesk software.• Resolving all desktop, laptop, server, application and network related issues (in accordance with service level agreements)• Excellence in both desk side support and remote support to completion. • Administering Citrix Presentation Server 4.• Blackberry Administration.• IT Site management / router, switch and wireless deployment.• 3rd Line support and development responsibilities