Steve Whittaker

Steve Whittaker Email and Phone Number

Digital Business Partner - Women and Child Health at BHRUT @ Barking, Havering and Redbridge University Hospitals NHS Trust
Etchingham, East Sussex, United Kingdom
Steve Whittaker's Location
Etchingham, England, United Kingdom, United Kingdom
Steve Whittaker's Contact Details

Steve Whittaker work email

Steve Whittaker personal email

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About Steve Whittaker

Versatile, knowledgeable results orientated Manager/Consultant. Experienced in managing, developing and improving all aspects of IT Services, Systems and Teams including core ITIL skills. Diverse experience with proven leadership and a successful record of accomplishment well-versed in implementing strategic plans, working with leadership teams, outsourcing and delivering practical solutions to improve business. Relationship building with key stakeholders and managing third-party suppliers. Accomplished IT professional with international experience and Naval Officer background in Merchant Navy (QE2 liner).

Steve Whittaker's Current Company Details
Barking, Havering and Redbridge University Hospitals NHS Trust

Barking, Havering And Redbridge University Hospitals Nhs Trust

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Digital Business Partner - Women and Child Health at BHRUT
Etchingham, East Sussex, United Kingdom
Website:
bhrhospitals.nhs.uk
Employees:
2474
Steve Whittaker Work Experience Details
  • Barking, Havering And Redbridge University Hospitals Nhs Trust
    Digital Business Partner - Women And Child Health At Bhrut
    Barking, Havering And Redbridge University Hospitals Nhs Trust
    Etchingham, East Sussex, United Kingdom
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  • Barking, Havering And Redbridge University Hospitals Nhs Trust
    Digital Business Partner - Women & Child Health At Bhrut
    Barking, Havering And Redbridge University Hospitals Nhs Trust Feb 2021 - Present
    Romford, England, United Kingdom
    Reporting to the EPR Clinical Transformation Manager the post is responsible for managing the performance of Clinical IT service to BHRUT service areas as agreed in contract and ensuring that Service Levels are achieved.The role ensures that a high quality service is provided to all users of the Trusts Clinical IT systems, in accordance with defined policies, procedures and Service Level Agreements.
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  • Nephos Technologies
    Service Manager At Nephos Technologies
    Nephos Technologies Mar 2020 - Oct 2020
    London, England, United Kingdom
    A Data Services Integrator, that helps organisations identify, govern, and drive the highest value from their data. Reporting to the Director. Managed team 6 to 12 members (Network Support and Software Engineers) Responsible for managing 2 key managed service accounts. Accountable for taking ownership, delivery performance, customer satisfaction and seeking incremental service business. Managed Tickets (FreshService & JIRA), Incidents, Problem, Change Management and Escalations. Increased first call resolution from 70% to over 85% within our 24/7/365 Service Desk. Managed Onboarding off new customers Ownership with key stakeholders and clients Held service review meetings with Managed Service Providers and vendors/suppliers to manage performance and address any issues that arise and monthly reporting Third party supplier management Ensured best practice and continual improvement in delivery of service to the business
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  • Bespoke It Solutions Uk
    Service Manager
    Bespoke It Solutions Uk May 2018 - Mar 2020
    London, United Kingdom
    Manage the ITIL functions of Change, Problem & Capacity management delivering results as needed to the business and the customer.The Service Delivery team is comprised of two SM’s. Responsibility for the teams within BITS and for managing 3rd parties, particularly escalations and service reviews.
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  • Acora - Outsourced It Services
    Service Delivery Manager
    Acora - Outsourced It Services Jul 2016 - Apr 2018
    London, United Kingdom
    Managed teams from 4 to 12 members (Service Desk, Desktop and Remote Support over numerous locations) and the integration of ITIL standards across the Service Centre to ensure our processes are delivered in line with best practice Services included technical support, build/deploy computers, asset management, mobile device management, service design and processing security requests. Provided technical and operational expertise in policies and procedures. Responsible for staffing, hiring, terminations, performance appraisals and promotions.
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  • Xerox
    Emea Service Delivery Manager
    Xerox Sep 2015 - Jun 2016
    London, United Kingdom
    Responsible for service delivery of managed services contract EMEA wide with leading financial services institution. Promoting the continuous improvement of productivity, service quality and customer satisfaction delivering service that meets SLA & KPI’s. Developing strong relationships and teams and achieving productivity improvements whilst transforming and growing the business and implementing ITIL-aligned Global Delivery.
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  • Xerox
    Service Delivery Manager
    Xerox Sep 2013 - Aug 2015
    London, United Kingdom
    Owns the delivery of service for one or more customers. Accountable for aspects of service delivery management for a large / strategically important / global client often across multiple sites and including a matrixed, virtual team environment.Promoting the continuous improvement of productivity, service quality and customer satisfaction delivering service that meets SLA and the customer needs.Developing strong relationships and teams and achieving productivity improvements whilst transforming and growing the business.
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  • Q5
    Principal Consultant
    Q5 Jan 2012 - Aug 2013
    London, United Kingdom
    Provided IT consultancy services via Q5 to RMG advising them on the set up and transition to a central & internal IT department rather than the current practice of outsourcing. The primary RMG objective being the ability to manage their own IT infrastructure (incl: servers & desktop) thus improving future business synergies and costs. Worked closely with the client to understand their operating methods, needs and deliver plans to assist RMG in the transfer of IT systems to an in-house function
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  • Tag Technology Products
    It Service Delivery Manager
    Tag Technology Products Jun 2011 - Dec 2011
    To manage and administer a management process with offshore development and support teams, to deliver timely, quality assured software development, as well as to maintain technical support within all client SLAs. Secondary responsibilities will include system and user documentation, as well as management reporting on all primary andsecondary responsibilities.
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  • Timberspace Uk Ltd
    It Consultant
    Timberspace Uk Ltd Jan 2011 - May 2011
    Responsible for the planning, successful execution and follow up for a diverse range of customer retention along with producing annual budget, monthly forecast, and other business reporting as required. Manage and coordinate innovative and sometimes complex projects to their completion, and thoroughly analyze maturing data in order to make sound recommendations for next steps that aim to improve financial results
  • Department Of Health
    Service Delivery Manager
    Department Of Health Aug 2009 - Dec 2010
    To asssist in the procurement process to select a new hosting supplier following DH Guidelines. To provide technical expertise during the tender process. To be the primary contact between both new and outgoing suppliers during the "Migration Process" of all services & data. To manage the ongoing relationship with the new supplier ensuring the service delivered meets the business needs.
  • Child Support Agency
    Sdm - Contract Work
    Child Support Agency Dec 2008 - Aug 2009
    Short-term - contract work
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  • First Group
    Uk Bus - Service Delivery Manager
    First Group Mar 2006 - Oct 2008
    FirstGroup are an operating company (recently accredited a FTSE 100 company) delivering transport services (rail and road) to the public. Responsible for the perception of IT being a benefit as opposed to a hindrance. Delivering critical business requirements and to bring long-term stability by developing applications in a more structured manner and to bring stabilization across the IT infrastructure. Reporting to the UK Operations Director.
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  • Edf Energy
    It Manager
    Edf Energy Jul 1999 - Oct 2004
    Reporting to the Finance Director, was responsible for an IT budget in excess of £1m with 20 staff working at sites across the Southeast region•BPM - Development/Delivery of IT solutions to enhance performance & reduce operational costs•Development & Delivery of ICT Infrastructure Mgmt to enhance business performance and reduce operation costs•Reduced the cost of the WAN/LAN connections (savings of £125,000 over 3 years)•Managed the implementation of our CRM in order to manage our customer relationships in an organised way and included business processes in sales & marketing linked to our accounts system•Delivered significant cost/efficiency benefits to the entire business by integrating disparate IT and Telecommunications functions•Developed IT contingency strategy, including disaster recovery•Responsible for the management of over 600 end-users across 20 locations including the successful rollout of Windows XP across the network of 450 work stations
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  • Seeboard Contracting Services
    Project Manager
    Seeboard Contracting Services Sep 1996 - Jun 1999
    Risk Management – identifying and managing risks and associated actions. Appointed to project manage the smooth transition of computer systems into the new millennium with the objective of ensuring minimal commercial risk due to system failure • Management of critical applications, systems and equipment whilst ensuring full compliance• Hardware and software testing to decide whether existing applications were compatible• Worked with external agencies in designing solutions or ordering replacement systems
  • Cunard Line Limited
    Hotel Officer On Qe2 (Merchant Navy)
    Cunard Line Limited 1980 - 1988
    Responsible for the day-to-day management of a hotel and its staff. Commercial accountability for budgeting and financial management, planning, organising and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations, guest services, accounting and general management team. Setting the example for staff to deliver a standard of service and presentation that meets guests' needs and expectations.
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Steve Whittaker Skills

Stakeholder Management Outsourcing Change Management Service Delivery Management Project Management It Service Management Itil Leadership Team Leadership Project Planning Crm Performance Management Business Transformation Project Delivery Program Management Operations Management Service Management Microsoft Office Business Process Management Consulting Customer Relations Team Management It Management Vendor Management Business Process Improvement Analysis Coaching Customer Service Sla People Management Business Strategy Team Building Ms Project It Strategy Risk Management Disaster Recovery Telecommunications Business Analysis Infrastructure Governance Resource Management Employee Engagement Project Portfolio Management Pmo Information Technology Prince2 Sap Consultancy

Steve Whittaker Education Details

Frequently Asked Questions about Steve Whittaker

What company does Steve Whittaker work for?

Steve Whittaker works for Barking, Havering And Redbridge University Hospitals Nhs Trust

What is Steve Whittaker's role at the current company?

Steve Whittaker's current role is Digital Business Partner - Women and Child Health at BHRUT.

What is Steve Whittaker's email address?

Steve Whittaker's email address is uk****@****net.com

What schools did Steve Whittaker attend?

Steve Whittaker attended University Of Brighton, Sturry Secondary School.

What are some of Steve Whittaker's interests?

Steve Whittaker has interest in Family, Football, Children, Rugby, Politics, Environment, Education, Socialising, Theatre, Science And Technology.

What skills is Steve Whittaker known for?

Steve Whittaker has skills like Stakeholder Management, Outsourcing, Change Management, Service Delivery, Management, Project Management, It Service Management, Itil, Leadership, Team Leadership, Project Planning, Crm.

Who are Steve Whittaker's colleagues?

Steve Whittaker's colleagues are Aiswarya Nagasubramony, Durga Devi, John Edson Naval, Andrew Bennett, Michael Magro, Ali Al-Khafaji, Kristina Crisostomo.

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