Steve Wiles Email & Phone Number

Redmond, Wa

Operations Service Design, service improvements, advanced troubleshooting, SQL DB investigation, system performance and diagnostics for MPSIT Enterprise Services that support MCS and Premier business and global servicesProvided operations focused design and build out planning for a large Dynamics AX based solution for Enterprise Services. A phased project that over the next three to four years will replace the existing solutions to manage the MCS and Premier time and materials management for MS Enterprise ServicesInstalled, configured, and provided operations support for multiple pre-production and proof of concept environments for the DAX4ES project. In addition to managing the L3 vendor assigned to the project..Provided operations input and consultation for hardware projections and estimates, detailed operations requirements both functional and non-function.

Redmond, Wa

Supporting Secure Web Services for MS Global Services and SMS. SMS was built on Dynamics AX. the service that managed incoming hardware to 24 of the MSFT data centers. The service managed the inventory, along with all of standard functions of the hardware, like network ports, storage, spare parts, other physical and virtual functionality. It then linked with other infrastructure services that allowed the new hardware to be added to monitoring, managing the physical location as well as providing management functionality to the group that owned it, etc. This service was also in the middle of building the next version on the current version of Dynamics AX 2012R2. I provided backup support for this service when the primary engineer was not available or needed extra help. I was the lead Engineer of a team that supported Global Criminal Compliance (GCC) services. GCC responds to all legal supeonas providing the data and metadata when legally required. Supporting this service was a challenge. It really ran 24/7 with a slow down late in the afternoon M-F, and late Saturday night. Because of legal requirements, the service and everyone interacting with it had to meet specific legal requirements. Limitation forced by the design requirements did not allow for redundancy except for front end servers. I supported the servers, provided workarounds during failures when possible, while the next gen version of the service was completed. Provided operational and support guidance for the next version. Weekend updates had a high risk of unexcepted failures and issues. I requested and was allowed to transitioned the maintence window to mid week. The results were reduced the outages because we had real users doing functionality testing, with the dev and test team if needed. TEK Systems lost the support contract to a lower bidder. The FTE team requested that I stay on an additional month to provide training and documentation before leaving.

Bellevue, Wa

Supported backend servers and services for Hotels.com. Maintained the Expedia internal corporate Sharepoint services. Worked with other teams to integrate new services as needed.

Seattle, Wa

Build out and configure application servers for the various thePlatform service offeringsDiscover, collect and document base requirements for each of the server configurationsDeploy patches and updates during maint windowsResponsible for increased interaction between Development team and Operations teamResponsible for implementing the change control processApprox 50% of the servers built out on Windows 2003 servers running JVMs with Jetty or JBoss middleware. 20% running IIS and .NET Web services, remainder running RedHat Enterprise Server or CentOS Enterprise Server JVMs on Jetty. Attended RH course to prepare for RH Certified Technician exam. Scored second highest on exam, better than others with significantly more Linux experience. Started baseline implementations of ITIL configuation management, helped to improve existing base line deployment process.Designed and lead the implementation of a hardware only data partitioning with redundancy using CARP proxy services, This allowed the dev team to continue working on the replacement services without losing time fixing old services. It that decrease the load on the individual middleware servers. This increased response time and decreased outages and support time. The redundancy also allowed for updates with little down time. Implemented a tiered deployment of updates using WSUS services that reduced downtime caused by unexpected changes in updates by updated the dev and test environments prior to updates to the production environments. The improvments in time and ease of use allowed the management and operations of the WSUS service to be transitioned from the ops team to the support team.

Redmond, Wa

Worked as part of the Microsoft Vertical Industry and Embedded Windows team as a bug fixer / patch builder. Responsible for creating patches for bugs and known issues resulting from the component based build of Windows Embedded XP and complete installs of Windows XP. I had to create patches using on registry changes, and addition of existing file(s) and hotfixes. My tasklist was to fix and resolve bugs and know issues that were unresolved by the other teams.After Windows Sustained Engineering created the patch I was responsible for reviewing and providing feedback for improvements the patches before then shipped.Integrated the SQL test teams testing harness into Virtual Machine images of Windows Embedded platforms so that we could test and support SQL Express edition installs. Helped SQL test team add WEPOS, and XPe to the test infrastructure for SQL Express.Documentation work included short Design Docs for WEPOS 1.1 update features.Note: The SDET title was required as I created windows update packages, which is normaly a dev function. I am not a professional developer or tester.

Redmond, Wa

Our services grew from a set of disconnected skunkworks projects to a cloud of interconnected services supporting MS Partners worldwide.MS Partner Training and Readiness Resource Center - allowed MS Partners to order burn on demand CD/DVDs shipped world wide. Implemented compliance with MS PriSec standards, reduced the budget by 50%Partner Learning Center feature PM. Proposed initial concepts. Merged multiple content catalog feeds into a single search interface - first of its kind at MS. Allowed readiness teams to customize PLC experience to meet local needs.Managed PTR support team. Implemented support with a known issues, internal KB, active applications / service monitoring KPI’s specific to our SLAs, and the process integrated with development team. Scaled up from 5x8 to 6x24. All of development and support via off-site vendors. Managed multiple projects and vendors on asynchronous timelines. Managed most of the technical aspects of our services.

Redmond, Wa

Originally part of the operations team that was part of the product team and Migrated to MSN OpsOne of three SE's responsible for supporting the Rights Management ServicesBuilt, maintained, and performed tier 2 and 3 server support for 50 serversProvided feedback to the product team during testing & implementation that improved supportability, reliability, and scalabilityManaged Passport key implementation and Passport complianceNegotiated the creation of two of the five existing production MS Passport shared key applications. MSN.com and Microsoft.com are the only other active keys; last one is no longer in use.Part of the team that designed and implemented the of the RMS Runner monitoring service

Redmond, Wa

Provided tier 2/3 support for Windows Update, Driver Feedback Service, Windows Update Publishing Manager, SUS v1. SE for several beta projectsProvided preprod operation involvement in development providing consulting and feedback that improved operations supportability, performance, architecture, and securityI put together and delivered a brownbag lunch series that spanned several months for the test teams on security and network operations. Performed ad hoc research and trouble shooting for cross group issues such as: Resolving extranet issues resulting in proxy failures, SSL acceleration options, load balancing options. Designed a deployment solution and a prototype that used MS Application Center as a publishing service for WU. Delivered multiple presentations to MS.COM Ops team leadership recommending hardware load balancing instead of WNLB, Application Center, and other security improvements.

Dallas, Tx

I was the first engineer Netier hired to help implement their vision of a thin client. We had terminals on Carnival cruise ships, many retail stores, rental car agencies, law firms, among others.Design and implementations of all of the Netier platforms with the exception of the Linux builds.Derived embedded forms of Windows O/S for use on thin client terminals. Examples: Win 3.1 client supported Citrix ICA client and all printers on 802.11, Ethernet, and dialup networking with a 4 MB imageNT 4.0 supported RDP, ICA, printing, on same three network media on 24 MB image Custom images added IE, X-Windows, Terminal emulation, video conferencing, streaming media support, and other custom applications on images up to 32 - 144 MBCo-wrote and delivered Netier Technical Implementation and Management course for the Value Added Reseller EngineersTechnical pre-sales supportPart of the Rapport Management product team

Overland Park, Ks

Delivered MOC Technical training on NT 3.51, NT 4.0, Windows, Exchange, TCP/IP and other courses. Developed an unattended install system for classroom setup and optional internet access to classroom thru an ISA proxy.Helped manage the internal networkHighest productivity of any of the technical trainers during the last year at Empower (Apr 1997 - Mar 1998)

Irving, Tx

Supported 30 laptops for the consultants, and approx 20 desktops. Migrated laptops from Windows 3.1 to Windows 95.

Dallas, Tx

Supported Windows 95 for a major OEM upon release. Also supported Win 3.1, MS-DOS, hardware, and OEM applications. One of two engineers on the night shift that supported hardware and software and the engineer that support DOS and Windows 3.1 on that shift.

Dallas, Tx

Performed medical microbiology laboratory testing. Transferred to Lab IS group initial to Communications Analyst position handling remote printer / terminalsPromoted to Operations Analyst after less than six months. Installed and maintained lab IS equipment with occasional travel to branch labs.

Wiley, Tx

4/112 AR TXARNG

Arlington, Gainesville, And Dallas, Tx

Tank Platoon Leader 2/112 AR BN, Support Platoon Leader 4/112 BN AR, Tank Company XO 4/112 AR BN

Fort Worth, Tx

Member of scout plt 2/112 AR, TX ARNG, acting plt ldr B Co 2/112 AR TX ARNG

Bs

Education record

High School Diploma