Steve Wiles Email & Phone Number

Redmond, WA

Operations Service Design, service improvements, advanced troubleshooting, SQL DB investigation, system performance and diagnostics for MPSIT Enterprise Services that support MCS and Premier business and global servicesProvided operations focused design and build out planning for a large Dynamics AX based solution for Enterprise Services. A phased project.

Redmond, WA

Supporting Secure Web Services for MS Global Services and SMS. SMS was built on Dynamics AX. the service that managed incoming hardware to 24 of the MSFT data centers. The service managed the inventory, along with all of standard functions of the hardware, like network ports, storage, spare parts, other physical and virtual functionality. It then linked.

Bellevue, WA

Supported backend servers and services for Hotels.com. Maintained the Expedia internal corporate Sharepoint services. Worked with other teams to integrate new services as needed.

Seattle, WA

Build out and configure application servers for the various thePlatform service offeringsDiscover, collect and document base requirements for each of the server configurationsDeploy patches and updates during maint windowsResponsible for increased interaction between Development team and Operations teamResponsible for implementing the change control.

Redmond, WA

Worked as part of the Microsoft Vertical Industry and Embedded Windows team as a bug fixer / patch builder. Responsible for creating patches for bugs and known issues resulting from the component based build of Windows Embedded XP and complete installs of Windows XP. I had to create patches using on registry changes, and addition of existing file(s) and.

Redmond, WA

Our services grew from a set of disconnected skunkworks projects to a cloud of interconnected services supporting MS Partners worldwide.MS Partner Training and Readiness Resource Center - allowed MS Partners to order burn on demand CD/DVDs shipped world wide. Implemented compliance with MS PriSec standards, reduced the budget by 50%Partner Learning Center.

Redmond, WA

Originally part of the operations team that was part of the product team and Migrated to MSN OpsOne of three SE's responsible for supporting the Rights Management ServicesBuilt, maintained, and performed tier 2 and 3 server support for 50 serversProvided feedback to the product team during testing & implementation that improved supportability, reliability.

Redmond, WA

Provided tier 2/3 support for Windows Update, Driver Feedback Service, Windows Update Publishing Manager, SUS v1. SE for several beta projectsProvided preprod operation involvement in development providing consulting and feedback that improved operations supportability, performance, architecture, and securityI put together and delivered a brownbag lunch.

Dallas, TX

I was the first engineer Netier hired to help implement their vision of a thin client. We had terminals on Carnival cruise ships, many retail stores, rental car agencies, law firms, among others.Design and implementations of all of the Netier platforms with the exception of the Linux builds.Derived embedded forms of Windows O/S for use on thin client.

Overland Park, KS

Delivered MOC Technical training on NT 3.51, NT 4.0, Windows, Exchange, TCP/IP and other courses. Developed an unattended install system for classroom setup and optional internet access to classroom thru an ISA proxy.Helped manage the internal networkHighest productivity of any of the technical trainers during the last year at Empower (Apr 1997 - Mar 1998)

Irving, TX

Supported 30 laptops for the consultants, and approx 20 desktops. Migrated laptops from Windows 3.1 to Windows 95.

Dallas, TX

Supported Windows 95 for a major OEM upon release. Also supported Win 3.1, MS-DOS, hardware, and OEM applications. One of two engineers on the night shift that supported hardware and software and the engineer that support DOS and Windows 3.1 on that shift.

Dallas, TX

Performed medical microbiology laboratory testing. Transferred to Lab IS group initial to Communications Analyst position handling remote printer / terminalsPromoted to Operations Analyst after less than six months. Installed and maintained lab IS equipment with occasional travel to branch labs.

Wiley, TX

4/112 AR TXARNG

Arlington, Gainesville, And Dallas, TX

Tank Platoon Leader 2/112 AR BN, Support Platoon Leader 4/112 BN AR, Tank Company XO 4/112 AR BN

Fort Worth, TX

Member of scout plt 2/112 AR, TX ARNG, acting plt ldr B Co 2/112 AR TX ARNG

Bs

Education record

High School Diploma