In this position, I oversee the completion of projects in the security industry within customer's time frame and budget. That is one of the most important aspects of the job, as is serving as the customer liaison during the installation process.Other key issues include understanding the customer’s perspective at all times and performing root cause analysis of all operational issue.I also engage the sales team regarding all potential opportunities.

One of the main aspects of this position was coordinating monthly customer account statements, staff payroll, including filing applicable tax documents with state and federal agencies. I also delivered the most vital information for insurance audits. I also executed the inventory for regular and controlled substances and advanced the prescription processing. Another aspect of this position was showing off my skills at interacting with health care professionals in addition to the patients.

I coordinated the company’s security operations by understanding and liaising with more than 1,000 restaurant managers and providing assistance with potential security issues. I supervised the security guards who were assigned to work on the Brinker campus.I also conducted audits to make sure security protocols were being followed.Another key aspect was working closely with the disaster recovery team and making sure they had all the resources needed to do the job completely and making sure of their transportation and lodging needs.On the financial front, I oversaw national security vendor invoices for payment and participated in negotiations with vendors.

• Managed portfolio of projects valued at up to $3 million and involving as many as nine major clients, overseeing details of each project to ensure quality control and compliance with customer specifications.• Improved service response rate from 50% to 90% and reduced installation time by monitoring assignment of tickets and ensuring proper procedures were followed.• Reviewed all contracts for accuracy of pricing and information before presenting to customer for approval.• Reduced number of false alarms by researching operational guidelines on customers’ behalf and recommending procedural changes.• Facilitated communication between branch offices and clients regarding procurement of plans, permits, service response, and installation coordination.• Consulted with local fire marshals and legal teams to obtain permits; analyzed situations of noncompliance and determined course of corrective action to ensure on-time progress.• Performed walk-throughs of finished projects to verify compliance with all customer’s requests had been met and quality of work met or exceeded established standards.• Instructed new project managers at ADT in procedures and systems.

Was a supervisor in their start up monitoring center.