◼ CRM/CLM Management- Salesforce implementation- Salesforce global roll-out planning- Global CRM PI, strategy enhancement, and operation support planning- CLM transformation

◼ Digital Data and Social Listening Analyst - Social media/buzz analysis using social listening tools (Synthesio, RSN) - Data digitalization and custom data model development of traditional and digital market/marketing data - Data visualization (Google Datastudio, Tableau) - Pilot projects secure and make use of new meaningful data - Social listening tool implementation and conduct training sessions

◼ Global Website Operations Manager - Overall brand website operation management - Identify strategic areas of improvement for better performance, experience, and business alignment with other channels/platforms - Mid/Long term strategy and roadmap development - Global operations planning and governance setup including development of guidelines to maintain brand consistency, content quality, publishing standards, etc. - Evaluate emerging technologies, providing thought leadership and perspective for adoption where appropriate - Brand website redesign/revamp and global roll-out PM◼ Web Analytics - Supervise critical metrics and site performance - Manage web analytical tools(GA, AA/Omniture) and prepare reports for metrics evaluation - Perform analysis, create dashboards, and facilitate in decision making process◼ Digital Campaign Manager - Oversee campaign strategy, media mix, creation, execution, optimization, and monitoring of paid digital marketing campaigns - Oversee quality of created content by agencies to ensure that brand identity and key marketing message is adhered to - Initial setup of Facebook pages

◼ System Administrator - In charge of call system maintenance and support within the Customer Satisfaction team, working closely with IT and developers to ensure system stability and improvement ◼ Call Analyst - Setup of call data analysis framework from data record and storage guidelines to reports and reporting formats◼ Project manager of call system upgrade project