Steve Yates Email & Phone Number

London, England, United Kingdom

I lead a team of data visualisation (Tableau) specialists, providing coaching and training to a hundred Tableau Creators and hundreds more viewers and explorers around the business in data visualisation and Tableau Desktop. The aim is to take the business problem and visualise it so that the end user expends minimum effort in getting the answer to that question.

Coventry, United Kingdom

Warwick

Passionate about the power of data visualisation and how it can enable better decision making in a business.Responsible for design, development and implementation of data visualisation at First Utility.Tools include Qlikview, Zoomdata and D3.js. Keen to explore new visualisation capabilities.Data engineering using primarily Cloudera Impala, but also SQL Server.Responsible for promotion of our portal, which contains the Data team's key dashboards and analysis, to the business.Designed and implemented popular monthly workshops to show how our work can answer key business questions.

Warwick

Paddington, London

AchievementsMet with stakeholders to discuss business requirements and translated these into analytical needs, which then fed into Qlikview apps.- Used data visualisation techniques to build the most widely used Qlikview apps at EE from scratch, helping decision making in strategy, marketing and product departments.- Presented my Qlikview app on stage at Wembley to 150 employees, which has driven usage and adoption across the business. Separately presenting to Chief Executive and EE Board. Excellent feedback received.- Communicating key trends and insights to stakeholders- Trained up users in Qlikview around the business. Created a tutorial video for new users. - Analysis of very large data sets using SQL - First in the business to create all-brand reporting.

Birmingham, United Kingdom

- Produced reports on customer segments using data visualisation techniques. Excellent feedback received. - Trained in Wordpress to add content to website. - Analysed data using FastStats.- Launched competitor insight programme into the company. - Project managed Insight website and e-newsletter.

Kidderminster

- Created various financial models, forecasting margin according to different price promotion scenarios and campaigns. Presented analysis to senior level. - Modelled attractiveness of new countries for market entry, providing recommendations to Board based on findings.- Responsible for developing competitor and market intelligence. - Devised weekly newsletter to inform of latest competitor and industry developments. - Launched the new Research Library, sharing the key information gathered across the business with the key decision makers.

Northampton, United Kingdom

- Managed team of two analysts. - Presented at the paid-for MRS Research Conference on specialist subject of Competitor Intelligence. Received excellent feedback and requests for further sessions.- Gathering and communicating of market and competitor intelligence to Barclaycard's UK Cards business. - Editor of The Wire - weekly newsletter summarising latest competitor and industry news. - Presented actionable insights to senior management and directors. - Owned and negotiated contracts with market research suppliers. Designed new intranet site to facilitate information flow through the business.

Coventry, United Kingdom

- Communicated market and competitor intelligence to Barclays UK Retail Banking business. - Developed expertise in current accounts, savings and high net worth markets. - Composed and communicated the Weekly News, a round up of the latest competitor, product and industry news. - Developed intranet site and completely new, innovative outputs such as competitor fact bases, a place for the business to find out all we know about our key competitors.

Coventry, United Kingdom

- Used SAS and SQL to analyse behavioural data (what customers do, how they transact) and converted into presentations with punchy executive summaries. - Produced recommendations to the business after analysing debit card usage, Barclays’ most valuable customers, the cost of complaints and profiling fee paying current account holders.

Coventry, United Kingdom

- SAS analysis of large data sets. Showed the business how competitors were attacking Barclays customer base.- Reported pricing techniques and changes, which needed communicating quickly, to react if necessary. These became highly sought-after reports received by a wide distribution list. - More easily digestible competitor information provided to frontline staff (in contact centre and branch), which increased sales and improved customer retention. - Analysed data using SAS to monitor sales performance and recommend actions to the business.

Coventry, United Kingdom

- Learned how to program in statistical package SAS, then trained new entrant. - Created customer segmentation based on profitability, with actionable recommendations on which customers should be targeted. - Became expert user of SAS Risk Dimensions, forecasting customer profitability by modelling customer account behaviour, using two distinct events: default and pre-payment. - Built Debt Collection Agency cash collected model using dynamic delinquency technique. - Built credit scoring models for Barclays lending products.