Steven Zilavy Email & Phone Number

Pittsburgh, Pa.

Managed several locations in the Pittsburgh area. Challenged with improving sales, profit, and customer retention for automotive repair store. Analyzed Sales Performance to determine areas of opportunity. Solicited commercial customers to increase customer count. Created action plans to improve sales. Maintained a monthly online training program to keep sales associates and technicians up to date with new products and procedures. Worked with Tech. Schools to recruit and hire technicians

Challenged with reviving negative sales growth of a twelve bay auto center. Responsible for service P & L, recruiting and training of service and sales staff, Customer service and satisfaction. *Analyzed sales performance to determine areas of opportunity that would have the greatest impact on sales growth. Then created an action plan to improve sales. *Immediately targeted tire sales as an area of opportunity. Began training sales staff on tires and tire related services.… Show more Challenged with reviving negative sales growth of a twelve bay auto center. Responsible for service P & L, recruiting and training of service and sales staff, Customer service and satisfaction. *Analyzed sales performance to determine areas of opportunity that would have the greatest impact on sales growth. Then created an action plan to improve sales. *Immediately targeted tire sales as an area of opportunity. Began training sales staff on tires and tire related services. Reviewed and improved staffing of installers to ensure timely installation of tires. As a result, achieved a 20% increase year to date. *Acquired two new fleet accounts, Martins Auto Gallery and Enterprise Rent a Car, creating additional revenue sources and sustaining sales volume during slower times. These two new accounts added $35,000 of new revenue in the first year. Show less

Promoted to position of Store General Manager September 1994. Opened a new 35,000 square foot free standing furniture store. Charged with full Profit and loss Responsibility, recruiting, and training of store staff, merchandise presentation, and customer service *Achieved sales and profit plan in the first year of store operation. *Created a sales driven team of associates through recruiting, training, and individual development utilizing the counselor selling approach resulting… Show more Promoted to position of Store General Manager September 1994. Opened a new 35,000 square foot free standing furniture store. Charged with full Profit and loss Responsibility, recruiting, and training of store staff, merchandise presentation, and customer service *Achieved sales and profit plan in the first year of store operation. *Created a sales driven team of associates through recruiting, training, and individual development utilizing the counselor selling approach resulting in a substantial increase in average ticket sales. *Improved inventory productivity through creative visual presentation and line item assortment review allowing for modification to the assortment that focused on market trends and needs. *Implemented a goal setting process based on associate earnings. This process gave the associate a road map to help them reach individual sales and earning potential. *Received the Sears Performance Excellence Award for leading the Mid-Central Region in sales volume and unit profit increase. Show less

Managed several auto centers in the Pittsburgh market. Responsible for all aspects of unit operation and profit and loss to merchandise presentation. *Increased sales and unit profit through improved productivity and proper s staffing. *Recruited, trained, and motivated staff of 30 mechanics, sales and administrative associates. *Improved inventory productivity by re-merchandising selling areas allowing clearer merchandise visibility and improved customer traffic flow. … Show more Managed several auto centers in the Pittsburgh market. Responsible for all aspects of unit operation and profit and loss to merchandise presentation. *Increased sales and unit profit through improved productivity and proper s staffing. *Recruited, trained, and motivated staff of 30 mechanics, sales and administrative associates. *Improved inventory productivity by re-merchandising selling areas allowing clearer merchandise visibility and improved customer traffic flow. *Responsible for inventory turnover, local purchased parts, core returns, in warranty defect returns, purchasing, and management of back shop supplies and bulk products. Show less

Education record

Education record