• Automate deployment of networking services in Azure using GitHub, Azure DevOps, Azure Automation, Logic Apps, Azure Functions and Visual Studio Code.• Automate deployment of new networks in AWS and Azure using Azure DevOps and AWS CloudFormation with JSON and YAML blueprints• Segregate different networks using the same pipe to the cloud• Design hybrid cloud/datacenter connections via VPN / Express Route • Plan, design, cost and implement cloud IaaS solution for department• Design secure IaaS Networking architecture standard for Canada Fed Gov departments cloud deployments• Quote and procure funding for multi-million-dollar network architecture deployments• Create and manage Knowledge Base for my team using SnagIt and Confluence• Divide projects into tasks and assign to team members using JIRA• Design and implement secure remote access using P2S, S2S, Client-less VPN solutions with MFA capabilities.• Segregate networks according to classification levels and install restrictive measures to ensure compliance.• Install and connect switches and server infrastructure in datacenters and networking closets.• Manage networks using monitoring products such as Incinga 2, WhatsUp Gold, and LibreNMS• Control network flow by deploying load balancers such as the F5s.• Provide security by implementing NGFWs such as the Cisco ASAs and FirePowers and managing them with ASDM and FMC. • Manage network devices using solutions including DNA, Prime, APIC, and ISE. • Administrate networks using different networking solutions such as Cisco IOS, NX-OS, ACI, and SDA.• Manage dozens of different network architectures interwoven together in the same building and to other departments

• Troubleshoot, and resolve end-user hardware and software related problems• Implement and configure Ticketing solution (KACE), System Management (ITSM) solution, and Mobile Device Management (MDM) solution• Connect multiple sites and cloud infrastructures using Site-to-Site VPN connections• Maintain and adjust firewall for new services and requirements• Perform regular preventive maintenance of IT infrastructure• Plan and deploy network upgrades• Perform regular maintenance on Windows servers and IT services• Perform follow-up on incidents to ensure customer satisfaction• Maintain and Configure Cisco ASA• Configure and improve network environment (Cisco Switches, WAP, ASA, Load Balancer, etc..)• Administrate phone service (CUCM and CUC)

• Provide technical support for end-users• Create, and manage google accounts for business• Manage domain controller including management of Active directory and other services• Manage and support AWS solution• Configure, Troubleshoot, and support network environment which includes cisco routers/switches, OpenVPN service, wireless access points, Cisco call manager, IP phones, and Ethernet/Fiber connections.• Provide analysis service for project development• Organize and manage Scrum Sprints using JIRA Agile.• Track and maintain all IT licensing and knowledge base

• Provide leadership, mentor, and coach the Service Desk staff• Develop and maintain all documentation for IT service desk and infrastructure components.• Track and maintain desktop licensing and hardware inventory.• Procure missing inventory and add potential new IT standards• Manage Cisco CUC and CUCM system for Canada offices.• Troubleshoot custom and off the shelf applications on a Windows 7 64-Bit architecture.• Application management via SCCM 2007, • Act as a focal point for communications involving IT Service Desk Team• Draft and send e-mail notifications concerning outages and planned maintenances to the whole company• Troubleshoot Level 3 tickets before sending to System Administrators with changes required (Exchange, AD, SCCM)• Coordinate and assign schedules to staff for appropriately cover all hours of operation.• Review and analyze all Service Desk and Incident Management reports to seek improvements• Overview all incidents to ensure correct categorization and directed to the correct support staff• Manage 24/7 support staff with assigned escalations

• Fixed software and hardware problems related to multimedia devices.• Provide guidance over the phone to fix software issues.• Work with other technicians to fix technical problems.• Work with clinical staff and interdisciplinary workers to resolve issues.• Plan and execute expansions hardware and software relate.

• Operated multiple different cameras to film productions• Fixed software and hardware problems related to multimedia devices.• Provide guidance over the phone to fix software issues.• Work with other technicians to fix technical problems.