Stevie Hyde Email & Phone Number

Oversee our Digital Scrum Masters leading our Catering and Retail programs. Managing large program of cross functional work while aligning with Product Management and Technical Product Owners on scope, tracking baseline and changes through metrics.

Greater St. Louis

Managing a team of project managers/scrum masters and business analyst who are responsible for delivering microservices, CX tools, website, and mobile application enhancements.• Responsible for managing multiple cross-platform projects totaling over $5M in capital funds.• Accountable for creating and maintaining the business strategic roadmap to meet goals and objectives and managing timeline expectations within and across teams to deliver commitments, 100% of the time.• Assists in executive tech reporting budgets, expense reporting, and evaluates any gaps. • Continuously managing business partnerships within and outside of IT to confirm project scope and progress is understood by all impacted business stakeholders and end users.

United States

Led and advised on multiple migrations, implementations, and successful cross-functional transformational projects, totaling in over $3M in capital funds. • Established and implemented a PMO structure, practices, and processes across technology teams, reducing our implementation deliver time and increasing the visibility into our velocity and capacity. • Defined and trained teams on new time tracking standards and reporting to improved FTE capex process.• Drove compliance with project dashboards, established Tech Operations Report templates, and launched a formal change management program across the technology organization.• Created preplanning process of yearly Key Initiative’s for 2022 which allowed for a successful kick off for 2023 projects.• Senior contributor in steering committee providing visibility and decisions needed to execute projects.

Greater St. Louis Area

• Led and coached a team of 15, consisting of developers, business analysts, and quality assurance members on how to manage a wide array of processes, work assignments, and project rollouts.• Partnered with multiple stakeholders to align on common goals and visions to help ensure that each project is on schedule and fully executed within budget. • Oversaw development and customization of materials, including training, that will support the lifting and rollout of initiatives or new services.

Greater St. Louis Area

• Supported the business and development partners to deliver solutions on budget and timely.• Assisted with onboarding franchise and sister company partners to IT specific projects. • Documented technical workflows, onboarding processes, support procedures and collaborated with developers and a variety of end users to ensure technical compatibility and user satisfaction.

Greater St. Louis

Continuously defined project scope, developed project plans, determine resources capacity, and established project timelines. Assisted in process improvement initiatives and executed on identified efficiencies, provided strategic direction and guidance to both internal operations and clients, and in addition, presented operational performance reports on a monthly and/or quarterly basis to highlight key performance indicators.

Owns execution of all client-specific service and operational deliverables; participates in program implementation activities to ensure a seamless transition experience; coordinates with all Express Scripts departments to ensure operational excellence and set-up quality; proactively monitors and identifies service trends to allow for immediate resolution of any issues; serves as the voice within Express Scripts to drive continuous service improvement

Assisted in TRICARE audit and yearly review; analyzed and evaluated situations of potential fraud, waste and abuse of physicians, members and pharmacies; coordinated with Express Scripts departments and clients for quarterly reporting and calls; managed our DOD special programs and projects; served as an SME for the data management tools and department manuals