• Tracks project phases assigned to the Land Acquisition Right of Way (ROW) Agents.• Sets up new assignments in Salesforce for the ROW Agents and Team.• Pulls property information from internal and external sources, which may include the currentdeed, property detail report, and parcel map for each property.• Processes Right of Entry Agreements and Easement Deeds. Verifies all information ondocuments are correct before signature.• Sets up contact records in Salesforce and pulls contact information for each property owner.• Processes payment for property owners.• Ensures all documents related to project are uploaded to Salesforce and are noted in eachproject record.• Provides overall support to ROW Agents to ensure that all projects are tracked from start tofinish. • Ensures projects are accessible and ready for the construction team.

Assist on the California Department of Public Health Contract with various tasks and assignments including coordinating multiple senior level schedules, assist in scheduling interviews for candidates, ensuring that the appropriate personnel were available at the designated time. Oversee preparation of interview questions and other hiring and selection materials. Participate in weekly team meetings with Supervisor to review progress and status of various tasks and demonstrate leadership by making improvements to work processes and helping to train others.• Collaborate with internal stakeholders to ensure timely action of interview facilitations resulting in a 25% hire rate.• Assess applicant qualifications against job requirements to determine best-fit candidates while prescreening and reviewing state applications, resumes, statement of qualifications, and cover letters for over 50 + state positions.• Assisted on 20+ projects and tasks which included but not limited to: SharePoint/Drive organization, document filing, manage spreadsheets and maintain daily to log all updates, create Operations Manual to ensure smooth operations, create Duty Statements & 2004’s for CDPH, create Onboarding Plan Spreadsheets.

• Developed and implemented new processes and workflows for the company (200+ Employees) to ensure Sales and Operations was successful in all areas and operating efficiently. • Oversaw pipeline management of entire company to ensure files were accurately and efficiently processed within the timeframe needed resulting in sales contracts closing on or before close of escrow. • Served as liaison and resource to Loan Officers, Branch Managers, Leadership, and other team members throughout each phase of the loan process and onboarding processes to help clarify and/or resolve issues related to loans, onboarding, marketing, or sales.• Developed sales and operations team through motivation, counseling, product knowledge and system education through 1:1 Zoom Trainings and calls throughout the week.

Maintained positive relationships with Region's branches and Mortgage Loan Officers and assisted them with system related or loan issues or needs. Supervised, managed, and trained Regional Loan Officer Assistant provided manager support and ensured LOA was providing Region with the necessary support. Updated and maintained workflows & procedures to ensure operations ran smoothly and addressed challenges with strategic solutions as they came up. Created one-on-one Zoom meetings with staff to ensure the pipeline was operating efficiently.• Created & completed Monthly Sales Loan Projections report via Power BI for region and provided a total of numbers and loan data to Chief Production Officer and Regional Vice President resulting in exceeding monthly and yearly sales goals. • Oversaw pipeline management of entire Pacific Central West Region (70+ Loan Officers) to ensure files are accurately and efficiently processed within the timeframe needed resulting in sales contracts closing on or before close of escrow. • Developed sales team through motivation, counseling, product knowledge and system education.

Took loan applications, analyzed, and assessed borrowers' financial status to match clients with suitable loan programs. Prepared loan packages and ensured all aspects of the closing process were completed on time. Placed orders for all third-party documentation including, but not limited to title work, surveys, appraisals, insurance, verifications of employment and payoffs.• Built referral business by meeting with local financial planning, home builders and real estate professionals resulting in 75% more closed deals a month. • Identified areas for improvement in the loan process and implemented 15+ solutions accordingly to expedite receiving final loan approval. • Communicated with and advised clients and partners during various stages of the loan process resulting in 100% satisfaction. • Consistently maintained an accurate loan pipeline of 20 + loans to ensure closing deadlines were being met.• Developed new and expanded internal and external referral sources to grow mortgage business by 50%.