Stevie Neale Email & Phone Number

Salt Lake City, Utah, United States

Philadelphia, Pennsylvania, United States

*In June 2024, BDT announced it was closing and laid off my team as well as dozens of employees before officially closing its doors in August. As a part of the Information Systems & Technology Team, I managed and supported IT infrastructure for critical applications including Microsoft 365, EntraID, Microsoft Azure, SharePoint, Jira, Microsoft Intune, Ivanti, JAMF, Microsoft Teams, and Microsoft Exchange, ensuring reliability, scalability, and security. This included overseeing system deployment, updates, patches, and monitoring in a hybrid, multi-cloud environment for over 300 users.I collaborated with Cybersecurity to deploy secure solutions using Single sign-on (SSO), Multi-factor authentication (MFA), Identity and Access Management (IAM), and Mobile Device Management (MDM) in SaaS and IaaS environments. Adhering to frameworks such as NIST, SOC 2, HIPAA, CIS Controls, and OWASP to help minimize risk throughout the organization. I wrote and maintained 20+ documents for inventory management, troubleshooting, support escalations, departmental SOPs, Role-based access controls (RBAC), and application governance. I supported on-premise networking, servers, firewalls, and deployments.I identified and implemented process improvements, leading to a large reduction in system errors and enhanced user satisfaction. And conducted regular system performance analysis and optimization, resulting in system efficiency and a reduction in operational costs.Proficient in PowerShell, CLIs, JSON, SQL, Python, HTML, and CSS, I continuously pursue training and certifications to enhance my capabilities and support business operations effectively.

Philadelphia, Pennsylvania, United States

I performed root cause analysis, troubleshooting, and escalations of Level 1 support tickets through the Jira Helpdesk for a hybrid-remote workforce of 300+ employees. I supported MS365 software and telephony applications (EvolveIP, Five9), ensuring seamless operations within the call center and improving SLA response times by 80%. Using Jira, EntraID, and MDM systems, I meticulously maintained our hardware and software inventory and developed comprehensive training materials and technical documentation to improve team transparency and business processes. Proficient in CLIs, PowerShell, reading logs and code, and Windows Event Viewer.

Philadelphia, Pennsylvania, United States

Committed to excellent customer support, I meticulously screened clients for benefits eligibility, successfully connecting over 90% with government and healthcare services. As a volunteer training assistant, I trained 30+ onboarding employees in benefits education, technical navigation, and problem-solving skills.

Philadelphia, Pennsylvania, United States

*The Pandemic forced a long-term pause on teaching artist work and in-person community engagement. As a parent, I made the choice to change careers once these opportunities dried up and switched into a career in Information Technology and Systems Administration. I demonstrated and taught ballroom dance while managing classrooms of 25+ students and fostering positive relationships with students, classroom teachers, and fellow artists as part of the Dancing Classrooms curriculum.

Philadelphia, Pennsylvania, United States

I instructed on the collaborative playwriting process in Philadelphia classrooms comprising of 5-60 youth and adults. I developed curriculum to help foster creativity and teamwork and analyzed data for grants and donors.

Tri-State (Nj, Pa, De)

As a freelance artist, community organizer, and advocate, I directed and taught youth art programs with over 50 nonprofits, community arts organizations, and local artists in the Tri-State area. I designed and developed new methods for addressing education and childhood development through playwriting and performance.I created curriculum and utilized holistic teaching methodologies for over 500+ students ages 2-18 fostering creativity, collaboration, and critical thinking through playwriting, improvisation, dance, and music.Analyzed data regarding program outcomes for grants and donors; budgeted projects resulting in over $80k in grants and donations for various art programs.

Pennsauken, New Jersey, United States

I founded and managed the Circle of Hope Children’s Theatre Summer Camp, overseeing a team of 7 artists and counselors, and directing a cast of over 30 children. I developed budgets, created curriculum, and implemented teacher training programs. Additionally, I successfully raised over $5,000 to cover camp costs and teacher compensation.

Masters Of Science, Computer Science, 3.98

Courses Completed: Modern Operating Systems, Computer Networking, Design and Analysis of Algorithms, Computer Systems Security.

Master Of Arts, Urban Studies Community Arts, 3.88

Development Associate Graduate Internship with BuildaBridge International

Bachelor Of Arts - Ba, Political Science Pre-Law And Musical Theatre, 3.85

Activities and Societies: Theatre Department Student Representative, Honor Student, Phi Sigma Sigma, UWF Musical Theatre Troupe Founder.