Social Media And Marketing Coordinator
• Created and scheduled social media content/ads for multiple festivals and venues• Created and sent email campaigns, averaging a 63% open rate and 36% click rate across all entities• Engaged with/responded to fans and potential fans on Facebook, Twitter, Instagram, and TikTok• Analyzed and tracked social media and email campaign performance, and provided updates to management• Managed Customer Service Team in responding to customer service inquiries via email, messages, and comments• Updated and managed company email lists, customer profiles, and ticketing information• Oversaw post-festival customer complaint resolution process: created, sent, tracked, and fulfilled resolution offers