Project Manager And Project Coordinator
Worked closely with Senior Project managers and Program managers/ Also acting as a PM on mid -high scale projects; to insure that the project is completed on time and successful. This consists of but not limited too; creating documentation for Scopes of work, assigning and scheduling technicians - delegating resources, schedule planning, uploading documents to internal systems, and closing out work orders. Cost and budget management. Client relationship management between internal, external and third party vendors.• Incident Support Coordinator- Answered all inbound calls in a timely manner along with providing guidance and direction for all clients and technicians. Closed out, coordinated andDispatched any work orders in question along with documenting all activity for the order.Handled all escalations from calls as well as maintaining emails through the EscalationFolder. Answered the client in a timely manner with a response to their concern, aResolution, technician’s ETA, and a plan of action. Completed the Daily Work In Progress Report (WIP).