Oversight of internal policies and internal staff, developing and implementing plans, schedules and operational and facility upkeep policies in addition to identifying future operational needs, developing and managing operational budget and staffing structure.

Supporting the Brand Experience team in the overall marketing and communications strategy for the organization to elevate the brand and meet KPI metric goals.

The InterContinental Houston - Medical Center, is a 354 room luxury hotel within the IHG portfolio, located in Houston's Texas Medical Center area - the largest life sciences destination in the world that welcomes 7.2 million visitors annually and home to the renowned M.D. Anderson Cancer Center, the No. 1 cancer hospital in the world.Oversee all aspects of the hotel’s brand marketing including marketing & media strategy, planning, implementation, creative, messaging/communications, partnerships and experiential activation. Define and implement communications strategy that enhance the InterContinental Houston’s awareness, luxury positioning and brand building, generating short-term media value and long-term strategic positioning. Lead creative design for online and traditional marketing initiatives including, but not limited to website, online banners, print, and flyers. Drive marketing initiatives across the consumer journey spanning paid search, display, paid social, email marketing, website maintenance, analytics and reporting. Strengthen existing and cultivate new relationships with consumer print and online media, broadcast producers (TV, radio, podcasts), bloggers and influencers. Coordinate media interviews, photo/video/commercial shoots and publicity opportunities.

Led marketing initiatives for complex hotel cluster with an 875 guestroom footprint and 95K sq. ft. of venue space along with hotel restaurant outlets, managing digital marketing development, advertising, brand management, promotional strategies, cultivating B2B partnerships, packaging and tradeshow amenities.Accomplishments Championed execution of SONIFI integrated streaming television system and Four Winds Interactive hotel digital event system to enhance guest experiencePlayed key role in website relaunch to ensure seamless transition and accuracy of information during Starwood to Marriott system cross over transitionProject managed in scheduling photoshoots during 2016-2019 renovation of complex hotels to provide consumers with up-to-date product Contributed towards development of “SuperFood” amenities for use by Sales & Event team during site visits, off-site tours to convey the hotel brand’s healthy food options that different the hotel from other brands.

Led marketing initiatives for complex hotel cluster with an 875 guestroom footprint and 95K sq. ft. of venue space along with hotel restaurant outlets, managing digital marketing development, advertising, brand management, promotional strategies, cultivating B2B partnerships, packaging and tradeshow amenities.Accomplishments Championed execution of SONIFI integrated streaming television system and Four Winds Interactive hotel digital event system to enhance guest experiencePlayed key role in website relaunch to ensure seamless transition and accuracy of information during Starwood to Marriott system cross over transitionProject managed in scheduling photoshoots during 2016-2019 renovation of complex hotels to provide consumers with up-to-date product Contributed towards development of “SuperFood” amenities for use by Sales & Event team during site visits, off-site tours to convey the hotel brand’s healthy food options that different the hotel from other brands.

Support Director of Sales & Marketing to manage online presence to increase engagement, instill positive online reputation, promote local/national offer campaigns, and maintain brand culture standard while concurrently supporting Director of Revenue Management in managing 4-team Group Housing department in managing daily reports, manage hotel room allotment generated from transient/group booking business.Accomplishments Demonstrated ability to lead and excel while handling multiple responsibilities and tasks, resulting in promotion from Complex Revenue Management Analyst to the newly created hybrid role of Social Media & Revenue ManagerInducted as a Starwood Thrive Member in 2013, acknowledging merits of going above and beyond in providing excellent customer service

Support Director of Revenue Management in managing 4-team Group Housing department in managing daily reports, manage hotel room allotment generated from transient/group booking business.Accomplishments Demonstrated ability to lead and excel while handling multiple responsibilities and tasksInducted as a Starwood Thrive Member in 2013, acknowledging merits of going above and beyond in providing excellent customer service

Manage Group Housing revenue with attention to detail, monitoring house room count for complex properties while servicing a monthly average of thirty in-house groups with various meeting event planners according to contract terms and specifications. Accomplishments Department Champion in creating Standard Operating Procedures for in-house groups by business type that all operation departments used as a standard in regards to billing and coding inquiries for individual and group reservation booking to ensure a smooth transaction process from arrival to departure of guests.5-time recipient of Starwood “WOW” Coin Incentive Program, where a Meeting Planner is asked to recognize a particular associate during their experience who delivered the most contribution in delivering excellent service to make their event function or meeting a success.

Accomplishments Contributed towards Branch #1 ranking in District for 4th quarter weekly sales in 2010Fulfilled and/or exceeded monthly business sales/referral quotas during 3rd & 4th quarter in 2010

Accomplishments Initiated development of OOBA division as a solution to decrease percentage of defective products from progressing to final product stage

Accomplishments Expanding network customer target market for attendance at an approximate 70% weekly averageIncreased bar revenue for client by 500% with execution of collaborative special eventRecognition in Barstool Magazine & Yellow Magazine as a Successful Driving Force in Special Marketing Events

Accomplishments Promotion from IT Technician to Head of Shipping DepartmentAssisted in taking lead to train new employees and foreign branch company representatives (Canada, Russia, Japan) on following updated protocol and policy standards regarding customer product repair procedure