Client Success Manager includes aspects of account management, project management, video production and animation development. Determine project workflow and timelines, manage intake and execution across all teams. Manage Quality Assurance, daily client interaction, proofreading, production, delivery timing and customer follow-up.

Represented agency as account liaison to achieve client objectives through strategic and tactical solutions, delivering expert service, and maintaining productive, professional relationships. Led internal teams to develop the story through client collaboration with in-depth knowledge of competitive markets, delivery mechanisms, and general healthcare space.

Balanced roles of video, photo, and animation producer and the added responsibilities of Account Supervisor.

Wrangled a balance between the roles of video/animation producer and Sr Account Exec. As Producer: Through a solid understanding of client objectives and agency vision, I led the development of creating a story by developing, producing, and directing award winning videos, creative motion media, 2D and 3D animation, and photography for various video and social channels.As Sr AE: I contributed to the growth and profitability of the agency by acting as liaison for clients. Ensured clients' objectives were met through strategic and tactical solutions, strong understanding of their space in the market, productive relationships, and professional service.

Traditional agency PM role with an added responsibility of video and photo production, pre-production and direction. Maximized workflow efficiencies and effectiveness. Managed all aspects of client projects, established and managed budgets, collaborated with client services and managed creative teams to maximize effectiveness. Also performed production, pre-production, and direction responsibilities for award-winning videos, motion media, photography, and 2D and 3D animation.

In a smaller agency, such as Sight (now Pointward) I got to wear many hats. The account services role included aspects of account management, project management, video production and animation development.Directed strategic marketing engagements across diverse teams, including client engagement, strategy and creative, technology, execution and fulfillment. Supported Business development initiatives for a variety of clients, including Fortune 500 corporations: Medtronic, Covidien/ev3, Boston Scientific, as well as Rollx Vans, Unitron, CVRx, and Synovis. Coordinated and managed all aspects of client engagement. Established and maintained budgets, timelines, client communications, and all resources, internal and external. Demonstrated strong leadership capabilities in marketing communication projects including nurturing campaigns, iPad applications, websites, 3D animation, video, trade advertising, marketing collateral, sales and physician training, direct mail, and social media.

·Supported Business Development in the management of client relationships.·Managed the intake of client initiatives and the implementation of internal solutions.·Crafted creative briefs and budget estimates based upon strategies developed with clients.·Maintained Business Development activities for non-target clients such as Ameriprise, Cenveo, and Jostens.·Developed project estimates, managed project intake and execution across three departments.·Redefined processes for consistent project intake, project management and quality assurance.·Managed three department workloads of up to twenty-five associates ranging from print/on-screen design, marketing initiatives, websites and multimedia development.·Determined project estimates and timelines, managed intake and execution across three departments.·Managed Quality Assurance for all departments, including daily client interaction, proofreading, production assurance, delivery timing and customer follow-up.·Developed processes for consistent project intake, project management and quality assurance.