Designed hardware and software solutions to end user specifications, taking in to consideration compatibility, environmental constraints, growth potential, life cycle management, and cost/performance analysis.Installed, and managed 7 Microsoft Servers, 3 HP Unix Servers, and 105 Microsoft Windows XP workstations. Performed configuration management, performance/functional maintenance of computer assets, ensuring 96% of computer assets available to network users.Handled inventory control of computer assets and software, maintained 100% accountability quarterly.Performed configuration management, performance/functional maintenance of more than 120 network assets.Acted as activity’s accreditation officer, advisor for all information security matters.Facilitated commands compliance with governing LAN/WAN Department of Defense and Department of the Navy directives and instructions.Analyzed and evaluated system security technology, policy and training requirements in support of National Defense Information Security.

Designed hardware and software solutions to end user specifications, taking in to consideration compatibility, environmental constraints, growth potential, life cycle management, and cost/performance analysis.Installed, and managed 7 Microsoft Servers, 3 HP Unix Servers, and 105 Microsoft Windows XP workstations. Performed configuration management, performance/functional maintenance of computer assets, ensuring 96% of computer assets available to network users.Handled inventory control of computer assets and software, maintained 100% accountability quarterly.Performed configuration management, performance/functional maintenance of more than 120 network assets.Network Security Vulnerability TechnicianAssured 100 % use of commercial software and operating system tools on all assets to ensure virus protection and detection resulting in zero virus infections.Recorded, documented and tracked daily, weekly monthly system backups ensuring 99% of time network reliability.Created, configured, and maintained 300 user and group accounts across multiple operation systems.Documented and tracked security vulnerabilities, guarding against hostile attempts of compromise and inadvertent disclosure of sensitive material. Spending more than 100 man hours per quarter, loading security vulnerability alert patches, to each computer asset; to ensure 100% compliance to Department of Navy Policies.

Acted as activity's accreditation officer, advisor for all information security matters.Facilitated commands compliance with governing LAN/WAN Department of Defense and Department of the Navy directives and instructions.Analyzed and evaluated system security technology, policy and training requirements in support of National Defense Information Security.

Maintains local area network; install, analyze, troubleshoot manage and optimize local and wide area network performance and operations. Network operation systems Microsoft Server 2003, Windows XP, Unix and Microsoft Exchange Services, Cisco series routers and Xylan switches. Knowledge of security aspects of various operating systems and government-owned security tools and firewalls. Implement risk management programs, monitor compliance of security policies and procedures, develop and maintain system security accreditation documentation and supporting materials, validate system configurations to include new installations or modifications, develop and maintain information systems security and contingency plans, and provide internet connectivity to proxy server as a resource.

Performs corrective maintence on circuit cards and electronic modules by troubleshooting and repairing the faulty cards and modules. Preventaive amintence will be performes perodicalls as sheduled by Maintence requrement Cards for Pace PRC 2000 and PP-8087/U and the primary MTR test system AN/USM-646. Performs indienification and removal and apllication of comformal coatings, removal and replacement of discrete and multi-lead components, prepartion and installation of eylets, repair and replacement of conductors and laminates, proper connection of wires to termainal and connnector cups, and other related repairs per NAVSEA 05INST 4790.17 and OPNAVINST 4790.2. Repairs conducted using approved equipment and practies as authorized in the standard Maintence practices Miniature/Microminature (2M) Electronic Assembley Repair (NAVSEA 05 SE004-AK-TRS-010/2M, NAVAIR 01-!A-23) Techincal Manual.

Maintains local area network; install, analyze, troubleshoot manage and optimize local and wide area network performance and operations. Network operation systems Microsoft Server 2003, Windows XP, Unix and Microsoft Exchange Services, Cisco series routers and Xylan switches. Knowledge of security aspects of various operating systems and government-owned security tools and firewalls. Implement risk management programs, monitor compliance of security policies and procedures, develop and maintain system security accreditation documentation and supporting materials, validate system configurations to include new installations or modifications, develop and maintain information systems security and contingency plans, and provide internet connectivity to proxy server as a resource.

Design, implement, and monitor microcomputer peer to peer network; microcomputer/mainframe network integration; microcomputer based video teleconferencing systems. Install network operating and application software. Implement network connection and conduct preliminary training on access methods. Administer all aspects of an Information System within the lifelines of the activity and basic understanding of the information pathways external to the lifeline of the activity, (from data originator to end user). Manage/maintain internal site networks to include but not limited to NETWARE, UNIX and WINDOWS NT. Manage system Life Cycle and Automated Information System (AIS) security implementation. Monitor and improve network performance. Maintain and operate network diagnostic devices. Conduct first level network software and hardware corrective actions. Adjusts, aligns, and calibrates basic electronic circuits; under supervision, performs troubleshooting, calibration, adjustments, and tests on Local Area Networks (LAN); performs maintenance on optical alignment equipment; isolates and replaces faulty parts and components; identifies electrical components and parts from drawings and schematic diagrams; identifies basic circuits; prepares computer for all modes of operations; interprets printouts of computers and peripheral equipment; orders repair parts; completes maintenance data forms. Isolates and replaces defective circuit components; performs advanced troubleshooting, calibration, adjustments; operates digital computer and installed Local Area Networks (LAN); maintains logs and records; completes maintenance reports; inventories installed equipment. Inspects maintenance and repair work of weapons systems and auxiliary equipment; reviews completed maintenance data forms; prepares planned maintenance schedules; administers nuclear weapons security procedures; conducts training classes; supervises subordinates

Dell Services Federal Government.Help Desk Services Analyst.Responds to complex technical problems/issues related to hardware, software and networking via email and phone.· Able to simultaneously support numerous customer bases with separate policy, procedural and ticketing requirements. · Assists customers by remotely diagnosing problems and providing resolutions for technical and service-related issues.· Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.· Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.· Identifies and provides input on unique or recurring customer problems. · Remains knowledgeable of Dell's product line, current industry products and technologies.· Focuses on delivering a positive customer experience according to Dell standards.· Monitors and tracks issues to ensure accurate resolution.· Escalates more complex customer technical issues to senior level support.· Adheres to strict military/DOD policies and procedures.