Stewart, Patrick Email & Phone Number

Las Vegas, Nv, Us

Woonsocket, Ri, Us

CMS SME

Lexington, Ma, Us

This is strictly a part time position.I assist PM Telco with field work that includes experiences from my past work experience on Avaya equipment.To date I have done 1 job and that was adding a CMS server V13 to the customers network. That server was moved from another location.

Morrisville, Nc, Us

One of the key engineers supporting the Avaya Contact Center platform for Lenovo.Responsibilities include;* Tickets and vendor management.* Projects include new implementations of products, developing new contact centers.* Training end users on new applications.* Maintenance on the contact center equipment. * Patching.* Escalations.* Assist cross functional teams on the Avaya CM and Modular Messaging product.* Administration on all of the Avaya CC equipment.* Vendor ManagementProducts under my management;* AES* Avaya Voice Portal* Avaya Call back Assist* Avaya IQ* System and Session Manager* Avaya WFO* RMG (Symon) server * VDN's Vectors* AT&T Route ItMotto I like to live by; "Not one person knows everything, but everyone knows everything"

Basking Ridge, Nj, Us

I was a dedicated engineer supporting the Morgan Stanley voice infrastructure.Duties included;Change management Vendor and ticket managementEscalations from lower tier engineersLogin and password managementCM changes, Firmware upgradesVoluntarily left Verizon to accept a more challenging role with Lenovo.

Morristown, New Jersey, Us

Dedicated onsite tier 3 engineer supporting a high value customer for Avaya.Supported the Avaya CM products.Project work.Ticket management.Identified as team lead for the engineers.Mentored less qualified engineers.Supported Modular Messaging.Supported Definity G3 PBX.Voluntarily left Avaya to accept offer with Verzon

Started out as Long Distance Operator with AT&T and subsequently took a job with the CSSC in Atlanta and then moved to Phoenix where I was promoted to Customer Service Specialist until 06/1998 and then accepted job offer with Lucent Technologies where I started out supporting the Definity G3s PBXDefinity AudixTested to Systems Application SpecialistSupported CMSDefinity G3RIntuity VoicemailTook a job within Avaya to the National Staging CenterBuilt projects from ground up per project specifications.Loaded softwarePatched systems upgraded firmwareIdentified as team lead where I managed the day to day projects for the team managerIdentified as 1 of 2 staging technicians staging Modular messaging.All of the above positions also included ticket management.Left the staging technician position to accept a management position with Avaya as Tier 3 engineer.

Dallas, Tx, Us

Dallas, Tx, Us

Dallas, Tx, Us

Dallas, Tx, Us

Dallas, Tx, Us