Stewart Wright Email & Phone Number

Toronto, On, Ca

Dealership Management and ConsultingDefining processes in the dealerships. Ongoing skills development with the management teams for both sales and service. Developed recruitment, selection, and hiring plans. Learning and DevelopmentDesigned and implemented web-based and instructor-led aftersales training programs for Toyota USA and Hyundai USA. Conducted in-dealership coaching to sales, service, and parts teams. Created and delivered KPI education and utilization instruction to OEM personnel in the field.

Oakville, Ontario

Managed the new Oakville Service Plus location in preparation for the Model 3 introduction. Focused on the introduction of the Service Motion concept to enhance the vehicle service performance.

Toronto, Canada Area

Directed in-dealership process analysis and gap closure recommendations. Developed job profiles for all positions in MB Canada dealers. Lead the Digital Service Drive and Best Customer Experience taskforces charge with developing a leading-edge customer experience at Mercedes-Benz dealers. - Implemented KPI data collection and analysis tool for Canadian Mercedes-Benz dealers.- Wrote and published a dealer KPI reference manual for Service and Parts.- Adapted global Daimler Workshop Process 2010 after-sales initiative for Canada.- Conducted in-dealership coaching and training on customer and workshop processes.

Torrance, California

On contract basis, served as Content Manager for Toyota IdeaShare website with the University of Toyota (USA). Contributed to knowledge management, instructional design, leading practices and process improvements for all dealership departments. - Conducted leading practices workshops for Toyota Motor Sales dealers across the US.- Assisted dealers with interpreting CSI data, establishing baseline measurements, setting performance targets, tracking success and documenting process improvement actions.

Mississauga, Ontario

Senior member of the AutoFacts Retailer Capabilities Division. Focused primarily on global Toyota account. Provided assessment and support for OEM to dealer initiatives. Focused on dealership process improvement initiatives.

Mississauga, Ontario

Developed strategic client solutions. Crafted proposals and RFP’s. Prepared learning program design and curriculum development. Assessed dealership needs. Conducted attitude assessments and researched consumer trends, issues and opportunities.

Toronto, Canada Area

Led the marketing, advertising and PR launch of the KIA brand in Canada. Developed consumer advertising and public relations strategies. Managed multi-million-dollar advertising and PR budget.