Brad Stewart Email & Phone Number

Nanaimo, British Columbia, Canada

Sole technical support for 6 automotive dealerships with over 180 employeesImplemented WAN VPN infrastructure to improve operations by interconnecting the Auto Group network.Coordinated 3rd Party consultants and vehicle manufacturer network administrators to implement VPN solutionMaintained access to dealer systems and resources during VPN implementationCentralized multiple email services to a single MS Exchange system. Improved communication, shared documentation across all 6 dealerships. Provided guidance on IT policies and procedures including acceptable use policies.Standardized guest user Internet access for dealerships to improve the customer experience.

Nanaimo, Bc

Technical Support for 4 automotive dealerships, and 15 local businesses Network and system administrationUpgraded components of aging systems, removed viruses, improved hardware accessibility and usabilityInstalled and configured computer hardware operating systems and applicationsMonitored and maintained computer systems and networksResolved issues for clients remotely via remote access or over the telephoneProvided Troubleshooting for system and network problems Diagnosed and solved hardware and software faultsProvided support, including procedural documentation and relevant reportsTested and evaluated new technologies

Technical Support for 45 retail cellular phone stores – onsite and remote supportNetwork and System Administration Implemented IT wiki for IT department knowledgebase using SharePoint server Created and updated network documentation Planned and scheduled infrastructure upgrades Implemented system-wide policies and procedures providing direct cost savings to company Testing mobile phone technologies

Vancouver, Canada Area

Supervised internal development team of technicians and developers Liaised with client to gather requirements; designed flowcharts of requirements for client and developer use Ensured client expectations, contractual obligations and project schedules were metTested IVR (Interactive Voice Response) product and verified functionality and ease of use Obtained client acceptance and payment for product release Wrote manuals and documentation for client use of company designed applicationsTrained employees onsite at client locations in product use

Windows (NT/ 2000/) installation and administration On-site and remote (VPN and telephone) service, support, and training Hardware assembly, installation and support Security Clearance with RCMP (MS Access database design project for Vancouver office)

Vancouver, Canada Area

Re-Designed and implemented new training guidelines and procedures Directed training team and supervised training methods Trained employees on White Spot standards at new and renovated restaurants Evaluated and reviewed staff performancesTrained restaurant management in White Spot procedures and standards Trained staff and management on Squirrel point-of-sale systems use

Lived in Chiba, Japan (3 Years)Designed lesson plans, created lesson oriented games and activitiesTrained TEFL teachers effective teaching skills through school sponsored seminars