Access & Short Stay Team

Huron Perth Community Team

• Managed day-to-day operations of team of 50+ intake, scheduling, administrative, accounting and human resources• Collaborated with a wide range of clinical and non-clinical stakeholders to develop action plans to address chronic issues facing specific patient populations • Improved performance in key metrics such as referral acceptance, missed care and complex patient start times through the development of team-based initiatives • Analyzed daily operating data to determine workforce requirements and resolve staffing issues internally and those providing care directly to the patient base• Ensuring compliance with policies and procedures and processes

• Selected by Vice President to develop and implement standardized models of clinical supervision and patient coordination across all LHIN in Ontario • Facilitated Change Management to support the integration of standardized processes and implementation of active management techniques• Developed operating metrics that directly influenced senior management decision making • Coordinated multiple sites to ensure implementation of project was on-time and met the objectives of all relevant stakeholders• Created handbooks and sustainability tools for management to reinforce and improve understanding of standard operating processes

• Managed day-to-day operations in transitioning new $6 million contract with Vancouver Coastal Health• Developed Operations Scorecard with key patient-focused metrics to enable the region to retain the contract and improve patient-agency relations• Facilitated drastic improvements in patient relations through increased transparency, communication and partnerships with clinical and operational stakeholders both internally and externally

• Managed staff payroll, benefits and hand-held device program • Developed data-based processes for office finances and personnel requests which reduced account aging’s and missed care resulting from staff time-off • Utilize KPI & QPI from key stakeholders to highlight trends and develop action plans resulting in better attendance management and client cancellations

• Food security & food system change based MPH 12 week practicum placement• Assisted in developing and current implementation of strategic plan for social media and website • Developed & implemented communication plan for capacity building and network development of organization

• Managed staff payroll, benefits and hand-held device program • Developed data-based processes for office finances and personnel requests which reduced account aging’s and missed care resulting from staff time-off • Utilize KPI & QPI from key stakeholders to highlight trends and develop action plans resulting in better attendance management and client cancellations

• Planned and implemented a national project using a service code clean-up increasing efficiency of billing and payroll processes, reducing quantity by 90%• Travelled frequently throughout the country to consult and advise on management of key processes, improving operational performance• Collaborated with a team of colleagues to improve overall operational performance in meeting key quality indicators; and achievement of organizational goals and priorities

• Oversaw billing and payroll for branch, eliminated chronic payroll errors and reduced billing errors by over 90%• Developed new processes for branch staff that lead to error reduction and reduced revenue loss• Communicated and coached health professionals to increase adherence to new processes• Advised key stakeholders on billing and payroll which lead to companywide process improvement• Assisted in transformation of office operations due to new service contracts with Alberta Health Services

• Managed all client and employee records from hire to termination • Coached and mentored nursing and allied health professionals to meet industry reporting requirements• Prepared client and employee charts for legal requests and auditing• Developed new branch processes that increased rate of retrieval from client homes from 50% to over 98% for all programs

• Coordinated regulated and non-regulated health professionals to meet client needs in high paced stressful environment• Communicated with Clients, Community Staff, Supervisors and Management to address health and safety concerns in compliance with Occupational Health and Safety Act• Created best practice guidelines for provider reports which resulted in zero revenue loss on a weekly basis