● Conducted thorough discovery phone calls to determine if the company is a fit for Robin's product, yielding a 25% increase in qualified leads and a 10% increase in successful sales● Collaborated with cross-functional teams such as sales, product, and support to ensure seamless customer experiences and resolve customer issues promptly, leading to a 30% increase in cSAT

● Utilized self-generated prospecting techniques to reach an agreement with a company that spends $30 million annually in freight transportation, leading to a significant increase in revenue and business partnership.● Developed and maintained a comprehensive system for tracking and managing customer interactions, freight shipments, and pricing agreements in Salesforce, resulting in improved visibility into customer activities, streamlined communication, and increased efficiency in managing accounts.

● Provided excellent customer service to over 200 clients daily, consistently exceeding cSAT scores and receiving positive feedback for professionalism and responsiveness● Conducted regular trainings for team members on financial controls, cash handling procedures, and customer service skills, producing improved performance and adherence to financial regulations● Proactively identified and resolved customer issues related to financial transactions, demonstrating exceptional problem-solving skills and maintaining positive customer relationships

● Worked closely with clients to determine their financial goals and recommended appropriate services, leading to maintaining long-term relationships with account holders and achieving a high client retention rate of 95%● Generated 75 new clients by leveraging my personal network and proactively asking for referrals, yielding a 25% increase in the client base and contributing to the overall growth of the business● Conducted thorough discovery in client-facing meetings, actively listening to client needs and identifying opportunities for financial planning

As President, I led my still new chapter to a time of tremendous growth. We saw our numbers nearly double in size in just one semester alone. I stressed the importance of brotherhood and had mandatory brotherhood retreats so that each member could feel as if they belonged.My responsibilities included: -Led and managed the Executive Board as Chairman-Set the vision for the chapter-Coordinated and collaborated with my chapter’s alumni and volunteers, university’s fraternity andsorority life staff, and the regional director-Administered weekly chapter meetings, appointed committees, and delegated tasks to the appropriate cabinet members

Sold uniform merchandise to customer, worked the cash register, checked in new inventory, restocked current inventory, attended van sales at school locations