Stewart Freeman Email & Phone Number

Greater Seattle Area

Project Management Skill Set• Managed local office conversion from XP to Vista, including schedule coordination, installation, and training of end-users• Member of a virtual team involved in moving 30 terabytes of data from Netware servers to a SAN data center• Plan and forecast server space, and cost estimates for hardware replacement• Execution of several successful office moves and build-out projects, and the creation of satellite offices for our staff• Familiar with PMBOK methodologies including: Critical path/chain, project phases of the SDLC, resource and time allocation, and systems design and analysis. Familiar with Project Management methodologies including: Six Sigma, Lean manufacturing, Scrum, and ITIL conceptsManagement Skill Set• Create clear goals and milestones, and provide feedback on performance and achievements• Liaison to Tax, Audit, and Advisory partner for technology concerns• Prepare and deliver technology presentations to cross-functional teams• Create and conduct new hire training sessions for new hires and interns• Develop customer service initiatives to improve the visibility of local technology and enhance the experience between customers and the IT staff• Screen potential candidates for employment and conduct interviewsTechnical Skill Set• Second tier technology support for the Seattle office, 400 end-users, and various satellite offices and remote users. On-call and after hours support for customers 24/7. Exceeded SLA milestones• Maintain highly visible network systems including Compaq servers, and Cisco routers and switches, Avaya Definity 3G PBX and voice mail, NAS Snap Server, Riverbed Steelhead Appliance, Raritan Console, Blackberry phones, and wireless technologies• Familiar with Windows 7, Vista, XP, Microsoft Server 2003, Office 2010, VPN technologies, Novell, Veritas Backup Exec, CA ARCserve, Remedy ARS, HP printers and Canon Fiery servers• HP certified for warranty break/fix laptop and desktop repairs

• Telephone technical support contracted out to Visio Corporation (now part of Microsoft)• Installation and performance troubleshooting for Windows 3.x, 95, and NT workstations and servers, Onyx reporting, as well as “how to” questions on Visio products

• Network Performance Management Intern - maintaining backup procedures, recover lost/damaged files• End-User Computing Intern – Field support technician for end-users• Computer Technical Support Intern – telephony and first tier support

Bas, Information Technology And Administrative Management

Maintained 3.9 GPA in my major.

Associate In Applied Science

Activities and Societies: Member Phi Theta Kappa, National Honor Society.