I've worked with the best (and the worst) in healthcare, improving processes and people, to enhance the quality of customer service.My services range from providing justification, implementation and design, change management recommendations, analytical justification while providing benchmark evaluations with specific opportunities for improvement. I offer interim management solutions to ensure a continuous professional level of service to your patients, customers and staff.Typical engagements include: •Appointment Center Justification--Making the function more than an expense•Appointment/Contact Center Strategy & Vision•Contact Center Turnarounds•Interim Management•Telephony◦Vendor requirements and selection◦Design◦Optimization of features and functions• Contact Center Automation ◦EMR Integration ◦Computer telephone Integration ◦Administrative profiling ◦Customer Relationship Management (CRM)• Operational assessments•Staffing, Structure and Justification•Hiring and recruiting•Training and development•Process Designs•Opportunities for enhanced Patient Experiences•Design, presentation and effective utilization of Operational Analytics•Facility layout and design•Disaster recoveryTransforming healthcare operations. I know how to do it. I’ve been there.