Stewart Clark Email & Phone Number

Birkenhead, GB

Wirral, England, United Kingdom

The Service & Propositions Design Manager is responsible for working within the propositions framework to produce high quality service designs, descriptions and models that maintain, advance, and develop a services portfolio available to its go to market sales teams.I am responsible for engaging with key stakeholders including technical leads, operations.

Wirral, England, United Kingdom

Barlborough

• Responsible for overall operations of a large complex customer contract
• Operational contact for the customer.
• Technical point of escalation.
• Drive efficiency and productivity through technical and procedural monitoring.
• Provide cover for the Service Delivery Manager.
• Own customer satisfaction feedback.

Barlborough, United Kingdom

Maximise overall S1 productivity through technical and procedural monitoring, mentoring, training and process adherence.Provide response to S1 customer escalations, delivery of quality and productivity initiatives, maintaining the integrity of S1 support information and representing S1 in Service Transition planning and support activities as.

Barlborough, United Kingdom

As an S1 Product Champion, provided technical and procedural advice to S1 Engineers. Ensured technical tips or new fixes disseminated to the team.Liaised with external partners and customers, working with Service Delivery Management to highlight issues and ensure fixes are in place.Provided software support and fulfilled service requests, supporting a.

Sheffield, United Kingdom

Provided 2nd line remote support and part vetting for Lloyds Banking Group staff.Hardware and OS support for PC Workstations and Laptops. Supported Printers and other miscellaneous peripherals. Provided support for Windows 2003 Servers, Microsoft Office and a suite of bespoke banking applications.Utilised remote application deployment and remote system.

Sheffield, United Kingdom

Provided remote support and part vetting for HBOS users, working to SLA targets.Supported Workstations, Laptops, Printers, other miscellaneous peripherals, Windows 2003 Servers. Windows XP, Microsoft Office and a suite of bespoke banking applications.Utilised remote application deployment and remote system rebuilds. Provided priority care for executive.

Chesterfield, United Kingdom

Managed logistics of a central spares dispatch service for field engineers.Liaised with 3rd party suppliers to arrange replacement equipment.Built and imaged desktop and laptop PCs with Windows 2000 or XP software suites.Diagnosed, prepared for 3rd party repair, and programmed mobile hand scanning devices for field deployment (CMD3 and RMGTT STAR Pocket PC).

Sheffield, United Kingdom

Performed diagnostics and inspections of returned computer hardware and peripherals.Administered customer return requests and queries.Offered technical advice to customers via telephone and email on computer products.