• Proactively source properties from Property Fund vacancy schedules, private landlords, and other relevant channels• Consistently update and maintain property listings on various platforms• Actively generate new leads through cold calling and other effective outreach strategies• Respond to all incoming leads within a 30-minute timeframe• Conduct property viewings and presentations for potential buyers and tenants• Provide comprehensive real estate services, including the buying, selling, and leasing of commercial and industrial properties• Negotiate optimal terms and conditions for clients, ensuring favorable outcomes in all transactions• Offer expert guidance and advice throughout the entire real estate process• Cultivate and maintain strong client relationships, including post-transaction follow-up• Conduct thorough market research to provide accurate pricing and market trend insights• Stay abreast of local real estate market trends, regulations, and industry best practices

• Initiated online monitoring control for consumer protection requirements, conducting monthly reviews and reducing customer complaints by 9% within 6 months.• Developed a strategic team coverage plan with metrics and weighted ranking criteria based on board objectives, reducing travel burden and enabling focused mitigation plans.• Pioneered a HO supplier and product listing monitoring strategy, achieving global recognition for improved program maturity.• Enhanced the champion program by co-authoring an update for rollout, resulting in a successful relaunch and 100% completion of culture objectives.• Conducted orientation sessions for senior store managers, operations management, and subject matter experts to foster continuous improvement.• Drove consistent testing methodology by appraising team assessment reports and coaching on escalation protocols and risk mitigation plans.• Aided the compliance training strategy through regular and ongoing benchmarking, feedback, and recommendation reports to relevant SMEs.• Delivered a global mandate on Anti-Corruption Level 2 monitoring for 3 years on behalf of the AC team, saving approximately R1 million in travel costs.• Evaluated 25+ new facilities through physical inspections, ensuring timely grand openings consistently without incident.• Spearheaded Food Safety (FS) training with a translator in Xai Xai (Mozambique), achieving the first-ever green audit result since introduction, saving R100,000 over 3 years.• Volunteered for civil unrest response visits, expediting 20+ visits to 10+ stores to ensure safe and compliant reopenings.• Leveraged remote technology during lockdowns, increasing monitoring assessments by 200% and achieving on-target objectives.• Leveraged relationships with leadership to influence a critical warehouse move in Lagos (Nigeria), significantly reducing supply chain risk.

• Collaborated with Massmart SMEs to reduce the number of listed pest control service providers from 28 to 3, renegotiated service level agreements, improved service delivery, and cut expenses by 7%.• Boosted planned preventative maintenance on the forklift truck fleet through a monthly compliance tracking report communicated to regional management, improving FLT compliance to over 95%.• Managed the Africa regional risk manager role, leveraging hands-on experience to develop policies and focused initiatives.• Improved Food Safety program adherence in Botswana through face-to-face management training in all 7 stores, resulting in the first countrywide green audit result since inception.• Facilitated the implementation of the global Licenses & Permits program by managing data collection and verification, training and awareness, and reporting updates, leading to the achievement of the “practicing” target maturity.• Implemented a waste management plan by designing a programmed Excel document to track and manage waste generation and disposal, subsequently qualifying for ongoing rebates on recyclable waste.

• Aligned regional operations managers through regular monthly meetings to establish triggers for regional intervention, resulting in an average 20% improvement in internal audit ratings.• Established the Head Office Health & Safety committee with senior leadership and guided agenda for action, leading to critical maintenance actions and the overdue review and update of the company's H&S policy.• Identified 2 cases of fraud totaling R350,000 during routine quarterly assessments at the Vereeniging store, triggering a forensic investigation into a possible syndicate and a business decision to divest the store.• Performed quarterly internal audits and implemented remedial actions in 20 facilities across Gauteng and Africa, exceeding objectives and establishing new standardized best practices.• Participated in quarterly stock takes to guide operations teams, refine stock take procedures, and improve loss control processes, consistently ensuring the achievement of loss prevention targets.• Redesigned the outdated internal audit on Excel with weighted scoring and automated reporting, reducing departmental administrative burden by approximately 60% and increasing efficiency by approximately 35%.

• Standardized the expense reconciliation process by drafting a simplified template and conducting team training on policy, resulting in a 3% reduction in expenses.• Introduced quality reviews of all quarterly internal audit reports and identified process improvement opportunities, leading to revitalized management processes, improved efficiency, and increased results.• Digitized the risk and insurance office management system and updated the standard operating procedure, enabling data trend analysis and reducing administrative burden by over 50%.