Steyn Grobler Email & Phone Number

Cape Town, Wc, Za

Cape Town, Western Cape, South Africa

In this role, I am responsible for:- Implementation and support of our client’s platform solution.- Working closely with various team members to improve customer service skills, using and enhancing support tools, learning effective troubleshooting techniques and increasing system knowledge.My tasks include:- Manage solutions support helpdesk- Contribute to product development in all aspects- Using the Jira tracking system for logging and tracking tasks on the project.- Performing demonstrations and conducting pilots of products.- Mentoring the team members to ensure they grow their domain knowledge.- Providing input into the resource planning and training requirements.- Providing regular feedback to the Applications Support Manager.- Contributing to Customer Success Management plan and process.

Cape Town Area, South Africa

In this role, I was responsible for the design, develop and project manage the development of learning solutions to satisfy the training needs of our customers. My key outputs included:- Where required conduct needs analyses / scoping to inform proposals, quotations and learning and development solutions.- Project manage the design and development of well-researched learning and development solutions to satisfy customer needs as identified.- Where required develop learning and development content and/or solutions according to design specifications and design/development process.- Lead and advise on blended learning solutions/projects where required- Provide technological support on various projects- Review implemented learning and development solutions- Establish and maintain an organisational learning management system- Design automated reports and data dashboards

Cape Town Area, South Africa

After a year and a half working as a learning developer, I was promoted to a learning development management role. In this role, I manage various aspects of in-house projects as well as assisting our most prominent clients with specialised training services. Additionally, I am in the process of conceptualising an accredited online learning solution. This includes tasks such as: - Conceptualising learning programme- Researching online learning trends and techniques- Conducting in-depth learning needs analysis- Qualitative and quantitative evaluation of learning impact- Building data dashboards (PowerBI)- Managing budgets- Tracking and monitoring resource allocation and spend- Planning capacity and workflow - Managing a small team- Engaging directly with clients- Managing SETA accreditation portfolio

Cape Town Area, South Africa

This diverse role required me to write courses using various media types, including video and interactive e-books. My tasks included:- Conceptualising a learning programme- Liaising with clients to understand their learning needs- Working with client SMEs to develop learning programmes- Converting existing client collateral to course material- Proposing training programme concepts to clients- Managing video productions for learning materialI also contributed to sales and marketing campaigns, which included completing tender documentation, proposals and email newsletters.

My role: help students understand the requirements of writing at an academic level. I acted as an editor, proof reader and adviser. I worked with students in a one-on-one session, where we discussed any concerns relevant to writing style, referencing, grammar, spelling and formatting.

I helped organise, manage and maintain university courses. I interacted with students and managed their tutoring and test schedules. I also presented a few tutorials a week.This also involved some other administrative tasks, such as ordering library books, organising prescribed resources and managing student affairs.

I was responsible for presenting two to three tutorials a week. I carried out administrative tasks for the department and invigilated tests.

Ba Honours, Philosophy

Bachelor Of Arts (B.A.) Humanities, Philosophy And Psychology

With this degree, I pursued my goal of becoming a psychologist. I elected to complete subjects that further developed my understanding.