Project and Senior Test Manager working for Tech Mahindra client. Owning and integrating multiple streams of work across varied methodologies (Waterfall/Agile). Primarily responsible for integrating Network elements and web services onto a Live platform with >2m active users. Originally delivered customer migrations from offline charging model into an new CRM and online billing solution. Then test managed and delivered a number of interim releases to expand the customer propositions,… Show more Project and Senior Test Manager working for Tech Mahindra client. Owning and integrating multiple streams of work across varied methodologies (Waterfall/Agile). Primarily responsible for integrating Network elements and web services onto a Live platform with >2m active users. Originally delivered customer migrations from offline charging model into an new CRM and online billing solution. Then test managed and delivered a number of interim releases to expand the customer propositions, whilst ensuring customer experience remained priority. The current major release has successfully delivered a new IP call Network, updated OSS/BSS platforms that will allow ID Mobile to exploit new digital voice calling (VOLTE) in readiness for major vendor and service provider launches in 2018. This has also been delivered in parallel to multiple Agile work streams for integrating new web services by releasing updated mobile Apps (IOS/Android) and desktop portal solutions. Show less

Owning Test and Migrations activities within mobile telecoms provider, Truphone. From the initial Due Diligence I built up and managed a £5m portfolio of business operations and controlled a number of project teams, primarily undertaking E2E / User acceptance / System Integration testing, with associated Business Analyst activities. I owned the strategic planning and management process and worked closely with the client reporting into them at director and board level. I managed an… Show more Owning Test and Migrations activities within mobile telecoms provider, Truphone. From the initial Due Diligence I built up and managed a £5m portfolio of business operations and controlled a number of project teams, primarily undertaking E2E / User acceptance / System Integration testing, with associated Business Analyst activities. I owned the strategic planning and management process and worked closely with the client reporting into them at director and board level. I managed an onshore/offshore team of 50 people ensuring correct resources were available at most effective locations, actively managed the complex projects ensuring that they were on time to cost and at a quality level to proceed into production. I led on vendor integration activities and defect / problem resolutions. I was based in client premises and was recognised as the day to day “go to” contact for all business stakeholders. Show less

Project Manager for a BT Migrations project, designed to meet the Equivalence of Input requirements from Offcom. Project is about migrating customer records and technical data from existing legacy OSS stack onto a new OSS stack ensuring 100% data quality is maintained both for the customer and for BTs internal systems and revenue streams. This is about providing direction, strategic guidance and test delivery management working with offshore test teams and component delivery teams from a… Show more Project Manager for a BT Migrations project, designed to meet the Equivalence of Input requirements from Offcom. Project is about migrating customer records and technical data from existing legacy OSS stack onto a new OSS stack ensuring 100% data quality is maintained both for the customer and for BTs internal systems and revenue streams. This is about providing direction, strategic guidance and test delivery management working with offshore test teams and component delivery teams from a number of external vendors. Show less

Project manager and principal customer engagement lead for BTs Voice portfolio. Managing various teams involved in new telecoms software designed to allow BT to transform its customers to new digital networks, providing enhanced voice and fibre voice services. I was responsible for leading and ensuring the delivery of testing services by onshore and offshore matrix test teams for both OSS and networks solutions. 6 month secondment : Managed IP services for KcomProject manager for… Show more Project manager and principal customer engagement lead for BTs Voice portfolio. Managing various teams involved in new telecoms software designed to allow BT to transform its customers to new digital networks, providing enhanced voice and fibre voice services. I was responsible for leading and ensuring the delivery of testing services by onshore and offshore matrix test teams for both OSS and networks solutions. 6 month secondment : Managed IP services for KcomProject manager for multiple phases of the introduction of IP services by KCOM to their customers using existing BT architectures and platforms Show less

Working for BT Retail providing project and programme office skills across a number of short-term assignments developing BT Retails customer facing products, such as BT.com, BT Broadband and developing pro-active network monitoring solutions designed to improve customer experience, limiting service impacts and providing improved availability

I was delivery Manager for a commercial extranet, aimed at mobile telecoms developers and acting as a gateway into O2, and their extensive R&D facilities. Bringing together resources, managing and developing a commercial extranet. I was directly responsible for developing the sourceO2 website, delivery of content, migration to Microsoft CMS, I developed the technical infrastructure, processes and supporting collaterals. I delivery managed all bespoke applications launched on the extranet. I was… Show more I was delivery Manager for a commercial extranet, aimed at mobile telecoms developers and acting as a gateway into O2, and their extensive R&D facilities. Bringing together resources, managing and developing a commercial extranet. I was directly responsible for developing the sourceO2 website, delivery of content, migration to Microsoft CMS, I developed the technical infrastructure, processes and supporting collaterals. I delivery managed all bespoke applications launched on the extranet. I was also account manager for many external development companies Show less

I was online Delivery Manager for mobilityleaders.com a highly secure commercial extranet owned by BT, AT&T and leading mobile phone suppliers. The online tools and face to face events were helping other countries develop standard GSM services and interconnects in their countries. I owned and managed the extranet website and delivery managed new services from internal and 3rd party development teams.

Software development project support, including management reporting, financial controls and quality assurance within a programme office. Designed, developed and delivered a number of online applications to improve internal processes

Based on customer (BT) premises, I setup, marketed and managed a technical skills learning centre and developed online distance learning tools to support remote customer projects. These were hailed as a major success by BT and NETg, who adopted the online strategy across NETg, resulting in many new accounts being signed up.