Steph Sesslar, Mba Email & Phone Number

United States

Seattle, Washington, United States

• Prepare recruitment materials and post open positions to various and relevant job boards.
• Source, recruit, and screen employment applications to locate the best candidates.
• Schedule and track various interview loops; organize the onboarding process for select new hires.
• Research projects related to business needs and present recruiting reports upon request.
• Evangelize the benefits of working for ATG!

Seattle, Washington, United States

• Manage and coordinate multiple projects to ensure they are completed on time and within budget.
• Organize and plan project tasks and schedules; optimize project deliverables, schedule, and budgeting.
• Communicate project status to stakeholders and key project participants.
• Acquire the knowledge of company goals and strategies to ensure projects align with business priorities.
• Facilitate and encourage collaboration across departments to ensure projects are completed successfully.
• Create presentations and reports to communicate project status as needed.

Seattle, Washington, United States

• Manage a ticket queue that requires troubleshooting, narrowing down defects, finding responsible test cases, and analyzing root causes.
• Field questions, take requests, and investigate problems related to our software products.
• Work closely with customer support, business units, and product teams.
• Implement software and configuration changes to address customer requests.
• Monitor and report on business and operational metrics.

Redmond, Washington, United States

• Investigate and resolve customer-initiated payment issues.
• Educate customers on the product and how to get the most out of it based on their needs.
• Monitor and respond to users on Twitter, Facebook, and via email; create original content for Instagram.
• Update and maintain the in-app help articles with the latest information.
• Identify trends and issues in support to improve performance and user experience.
• Promoted from temporary contractor to full-time employee in Dec 2016.**As of 2024, Prism Money is defunct, but it was a personal finance and bill management mobile application for iOS and Android.

Seattle, Washington, United States

• Answer, resolve, and document inbound calls and emails from current members with a focus on delivering exceptional customer service in a busy call center environment.
• Log customer calls and issues into Salesforce and JIRA; identify overarching patterns.
• Act as a liaison between current members and IT team to troubleshoot email and Internet applications.
• Consistently answered and resolved 60% of all incoming calls in my short tenure.

Seattle, Washington, United States

• Help customers discover Microsoft technology solutions across a broad range of devices.
• Demonstrate empathy toward customers while diagnosing, repairing, and supporting issues.
• Assess customer support needs when they arrive by listening, and providing appropriate solutions.
• Communicate technical information to non-technical audiences.
• Provide personal trainings, which allow customers to acquire knowledge of devices and programs.
• Identify and communicate complex repair situations to original equipment manufacturers.

Bellevue, Washington, United States

• Accurately receive merchandise into the retail location.
• Maintain stockroom organization per Microsoft expectations and guidelines.
• Perform detailed receiving and cycle counts daily.
• Replenish merchandise to the sales floor according to merchandising standards.

Atlanta, Georgia, United States

• Awarded MVP April 2012
• Promoted to Team Lead June 2012
• Accurately receive merchandise into the retail location.
• Maintain stockroom organization per Microsoft expectations and guidelines.
• Perform detailed receiving and cycle counts daily.
• Replenish merchandise to the sales floor according to merchandising standards.

Oak Brook, Illinois, United States

• Acquire and maintain an elite level of product knowledge in all Microsoft retail products.
• Conduct workshops and personal trainings that align with the Microsoft vision and allow for long-term customer relationships.
• Provide customized solutions to new purchasers that meet their needs.
• Collaborate with team members in the development of the necessary tools that will lead to outstanding customer interactions.

Master Of Business Administration - Mba

Bachelor Of Arts (B.A.)

Associate Of Arts (A.A.)

High School Diploma