Steve Friesen Email & Phone Number

Ventura, Ca, Us

Ventura, Ca, Us

Ventura, Ca, Us

Ventura, Ca, Us

Ventura, Ca, Us

Ventura, Ca, Us

Redmond, Washington, Us

• Drove cross divisional effort for improving people relevance via machine learned models, allowing customers to find the most relevant person when addressing mail in Office 365.• Drove project expanding Big Data Efforts in Office 365 leveraging technologies such as Hadoop.• Drove project across division to improve encryption externally and internally inthe Datacenter.• PM Project lead for SKU choice and consolidation to reduce the amount of hardware skus in use by the Division thus improving time to market of services and reducing operational cost

Redmond, Washington, Us

• Helped to drive a team that focused on improving performance which resulted in an increase of user capacity by 250%.• Led a Development team in creation of a new service that scaled to 40 million people. • Part of team which migrated 300 million people from MSN Hotmail to Windows Live Hotmail• Drove projects that worked and interfaced with marketing, product planning, development, quality assurance and operations teams.• Drove Quality of Service across multiple product teams and Operations. This initiative and work enabled us to monitor multiple datacenters worldwide. It was the key measure of Quality of Service at the machine, group of machines and DC level.• Senior PM for the development team which built a system for the monitoring, automatic repair and deployment of new software across the site for Windows Services. This system was instrumental in reducing deployment time across thousands of machines worldwide from days to hours in a safe, monitored and reliable way. Resourcing for buildouts of new capacity was cut by 40%. It is the key infrastructure piece in driving the services to a lightsout 9-5 approach in running the datacenter.• Developed & prioritized feature list and release plan. Coordinated complex dependencies with partners and alignment with Microsoft milestone schedules• Reviewed and delivered page-1 specs, estimates, and functional specs• Provided leadership and a centralized point of contact for feature requests, troubleshooting, and change management as the platform evolved. Triaged & prioritized product bugs and design change reviews daily.

Redmond, Washington, Us

• Drove major releases of Virtual PC for the Mac. This involved spec writing, schedule driving and bug triage with Dev and QA teams.• Coordinated Security Review process for Virtual PC 7.0• Developed spec on how to measure Performance in Virtual PC• Built relationships with Windows team members and Windows kernel developers in order to enhance Virtual PC on the Mac

Redmond, Washington, Us

• Lead PM for a small team which maintained live site Stability and Functionality • Coordinated with operations, customer support, development and quality assurance groups to set priorities for livesite changes. • Drove schedules and helped to reduce barriers that were blocking development and qa teams from doing their jobs.• Worked to bring down customer service incidents per user by focusing on the right issues and driving the correct fixes to the livesite which resulted in improving Netpromoter scores by 10-15%..• Created a process for prioritization of requests from Operations and Internal partners. This process was adopted by other teams to improve communication and execution.

• Created Automated Test system for Entourage and Performance Automation system.• Technical test lead for Entourage (Mail application for the Macintosh Office Suite)• Led Silicon Valley Campus Macintosh Lab• Backup for Test Manager

• Lead Software Test Engineer for all protocols which Outlook Express supports. They are POP3, IMAP, SMTP, NNTP, HTTP/DAV (Hotmail) and LDAP.• Designer and creator of automation test system. The automation system consists of tests written in C++ and Applescript.• Responsible for verifying authentication methods such as APOP, NTLM, RPA and DPA, also responsible for SSL support in Outlook Express.• Setup and maintained mail, proxy and http test servers for the team.• Mentor for summer interns and other testers on the team.

• Quality Assurance Lead for List server and rules engine product.• Quality Assurance Lead for QuarterDeck Mail Server (formerly Microsoft Mail for AppleTalk Networks).• Wrote script programs to automate testing, import on-line store orders, and cgi development.• Company's main List Master

• Technical Support Lead for email products. Supported a dialup UUCP gateway for QuickMail and Microsoft Mail. Supported a Listserver and rules engine product.• Wrote script programs to provide on-line subscription to mailing lists.

Other; Certificate In Management Essentials

Bachelor’S Degree, Religious Education With A Minor In Cross-Cultural Studies