Sthabiso Sithebe Email & Phone Number

Durban, Kwazulu-Natal, South Africa

• Manage attendance and performance consultants• Provide end of day reports on the performance and transition of trainees towards tenureship.• Floor support with processes and accurate responses for agents to maintain a high quality.• Constructive coaching and feeding back on performance and quality assessment, directing towards improvement.• Health check and feedback review with agents weekly.• Communication of updates with processes and schedules and weekly to monthly performance.• Client: THG (The Hut Group), TPRG (Robert Days)

Durban

• Process orders for goods requested in correspondence (live chat and emails).• Maintain files and control records to show correspondence activities.• Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service or goods.• Multitasking to reply empathetically and raise request, claims, courier issues and quality issues when dealing with a query.• Assisting team members with processes to maintain quality and resolve queries.• Work from home which promoted self-management and discipline• Gathering data to formulate reply and preparing correspondence.• Clients: THG (The Hut Group)

South Africa

Durban Area, South Africa

Learnt growth in communication and deliver quality customer experience, self management as well team work. The long hours taught me resilience and that I'm not afraid of long hours and hard work.

South Africa

writing and editing audio transcriptions

Bachelor Of Arts (B.A.), English Studies And Media And Cultural Studies

Majoring in English (literature) as well as Media and Cultural studies. Minor in Drama and Performance Art Studies Minimum experience.

Matric

Great environment that instilled principles I still carry with me and nurtured good ethics.