Sthefany Báez Gutierrez Email & Phone Number

Argentina

Peru

• Management of operational tasks and control of them in autonomous flows such as: Creation of e-commerces and tests prior to their production.• Perform integrations via API for different partner services such as PedidosYa, Uber Direct, Cabify, Popapp, Toteat, Mercadopago, Chek and/or Transbank. •Back office management for the implementation of services to the new customers and solving technical problems that may arise with their activation.• Onboard new customers and guide them through the set-up process.• Prepare workflows, systematization and documentation of technical processes related to raising support tickets.• Establish continuous improvement flows to raise requests and retroactive feedback to the technology and product areas. (Using Lean Startup Method) • Create documentation of all activities related to the position.

Lima, Perú

• Monitor customer support channels for feedback, incident resolution and offer practical solutions. •Collaborate with the development of workflows and systematization of processes.• Raising reports on bugs or product failures to the technology team.• Documentation of product improvement opportunities.• Restructuring of the help center (development of new articles and improvement of existing ones).

Perú

• Review and update documentation on compliance procedures and policies. •Collaborate with the development of workflows and systematization of processes.• Monitor operations according to internal policies and procedures• Investigate potential incidents related to regulatory compliance of operations.• Maintain and update compliance records of risky operations and activities.• Generate detailed reports for the head office related to the activities carried out in the compliance area.

Lima, Peru

•Monitor customer support channels for feedback and incidents. • Conduct customer satisfaction surveys and provide analysis of the results.• KPIS monitoring to track customer satisfaction levels.• Act as a liaison between clients and internal departments to resolve incidents.• Generate reports to track customer satisfaction levels over time.• Preparation of support articles and documentation for the area.

Lima, Perú

• Build long-term relationships with clients throughquality customer service experiences and dynamic responses.• Cross-training of new employees by explaining rules,procedures and job responsibilities.• Provide a warm welcome to each guest, make reservations, answer questions, attend to complaints and cash management.

Maracaibo, Zulia, Venezuela

• Apply art therapy techniques for interventions with oncology patients who are members of the "Wellness and Life" Club created by the Oncology Department.

Maracaibo, Zulia, Venezuela

• Apply psychotherapeutic techniques.• Gather necessary information for psychological diagnosis by interviewing, observing, and surveying patients.• Facilitate and create workshops on "Emotional Intelligence."

Regulatory Compliance, Compliance

This specialization introduces the essential elements of effective organizational compliance by exploring the concepts, considerations.

Psychologist, Clinical Psychology, Psicólogo

Activities and Societies: Dance and theater company: Tentempie In 2015 I received my bachelor's degree in clinical psychology. I presented.

English-As-A-Second-Language Education, English

Psychoanalysis, Psychoanalysis Theory

Especialización En Construcción De Casos Clínicos, Psychoanalysis And Psychotherapy