Sangeeth Thenmadath Email & Phone Number

Burnaby, BC, Canada

Vancouver, Canada Area

• Authored and published training content for the stores. Created new content and updated existing content using Lectora course authoring tool or Dreamweaver.
• Assisted in managing the Learning Management System. Set up courses, modules and learning paths in the Saba Learning Management System.
• Organized and coordinate vendor training events for new store openings. Interact with vendors and align schedules according to the training calendar for the store.
• Assisted the team with… Show more
• Assisted the team with reporting requirements for the training projects.
• Assisted the team in organizing Training events and summits. Show less

Bengaluru Area, India

• Designed and delivered technical training content on new products and tools.
• Trained partner trainers and supervised the knowledge transfer on to front line agents.
• Facilitated training sessions both in person and over webinars based on the complexity of the content.
• Conducted periodic studies to understand training deficiencies/shortfalls (TNI/TNA).
• Conducted surveys and assessments related to the curriculum and developed action plans based on the results.
• Initiated… Show more

Bengaluru Area, India

• Successfully implemented a global pilot project (Remote Assistance) which went on to become one of the keystones of HP’s customer support strategy.
• Coached the team on a daily basis, providing daily training updates.
• Achieved a customer satisfaction score of 80% consistently for the team.
• Leveraged my previous experience as a trainer to coach and motivate the team.
• Ensured 100% agent compliance to HP standards of business conduct.
• Ranked the best consistently on… Show more

Bengaluru Area, India

• Trained new employees on the HP New Hire curriculum.
• Conducted recursive performance improvement trainings for existing employees.
• Achieved one of the lowest learning curves for students by innovative training methodologies.
• Ensured the completion of training as per schedule to avoid any budget over-runs.
• Scored highly on reviews from both participants as well as the customer (Operations)
• Implemented a project which focused on redesigning the training curriculum for… Show more

Bengaluru Area, India

• Achieved customer satisfaction ratings consistently over 85% and problem resolution rates of 90%.
• Was among the top performers of the process and was awarded the Most Valuable Performer award.
• 100% adherence to HP standards of conduct and ethics.