Thu Nguyen Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Learning Programs Back-end Operations (Scope of approx. 6,700 employees):+ Manage learning activities and assignments for employees through GLMS (Success Factors), Degreed, and Kaltura, while ultilising data from HRIS (SAP).+ Respond to tickets in Service Now as the first point of contact for all learning queries, maintaining a 3-day SLA.+ Ensure adherence to Learning Operation SOPs.Mainly responsible for programs within the talent and leadership portfolio, overseeing participant activities, class data, and program setup on multiple systems.+ Organise logistics for both in-person and virtual classes (systems setup, room bookings & catering/virtual class setup, calendar markers, email communications, enrolment, attendance, recharges, etc.)+ Consolidate program reports from various systems for reporting and analysis purposes.+ Provide observations and suggestions for program improvements from the operations perspective.+ Support other portfolios, mainly handling mandatory training extension requests and general system queries from customers and stakeholders.Team Engagement, Development, and Performance Enhancement:+ Act as part of the larger Sydney P&I committee team to organise and promote small internal events, fostering team interaction and well-being.+ Encourage team knowledge sharing through the creation and some facilitations of an internal platform focused on discussions about relevant topics for learning and well-being.+ Promote changes, including the utilization of Power Query for daily work, suggested SOPs changes, and leverage observations and knowledge to propose improvements on LMS platforms.

Sydney, New South Wales, Australia

Organise/co-organise events for Western Sydney Uni students to promote students’ engagement and well-being (10-12 events yearly, 30-90 participants each). The club’s current main focus is to support Vietnamese international students to blend in with the new environment and promote Vietnamese culture to the wider community.Highlight events:Amazing Race – outdoor team-building gamesChat with Insider – sharing workshop, mostly about career and networkingHarmony Day & Diversity FestWelcome to Western, O-day, Club’s day – support new students settling into the UniMoon Festival – celebrate Mid-autumnAwards:Club of the Year 2023Best Club Event 2023 – Amazing Race

Parramatta, New South Wales, Australia

Ho Chi Minh City, Vietnam

+ Training Support: . Schedule classes with all stakeholders . Manage in-class logistics (both virtual and face-to-face) . Record training hours+ eLearning Administration: . Manage users account (activate, update information, and deactivate) . Manage existing online learning material . Input and export data from the system+ Administration Activities: . Manage team’s inventory . Clear expenses . Other logistics arrangements for events

Ho Chi Minh City, Vietnam

+ Learning Activities: Assist in forming and executing training courses from budgeting, TNA, provider(s) selection, classroom management, to evaluation and adjustments.+ Employee Engagement Activities: . Coordinate projects/events aligned with the company’s value and enhance engagement. . Manage the L&OD communication plans and products (emails, posters, etc), including visual arts and content creation.+ Organizational Development Activities: . Assist with the Performance Management process (goal setting, KPI, strategic workforce management) . Co-main in charge of the building of the LMS from the beginning. . Coordinate innovation projects+ Administration Activities: . Ensure the practice of SOP within the team, primarily the purchasing process from planning for approval, bidding for vendors, documentation (requirements, PO/contract, liquidation, invoice, etc), and execution. . Manage the L&OD data of approximately 4,000 employees.

Ho Chi Minh City, Vietnam

+ Co-manage in-class activities, including assigning and marking homework.+ Conduct monthly call(s) to keep in touch with parents, report their children’s process, and inform news from the center.+ Maintain a good service for re-enrollment.+ Support events (if any).+ Other required admin tasks.

Master'S Degree, Human Resource Management, 6.25/7

Bachelor Of Business, International Business

Master Of Business Analytic